Deli & Bakery Customer Experience Associate

Kroger Rochester Hills; Clinton Charter Township (MI); On-site; USD 19,000 - 22,000; Full time

Job summary

Kroger Rochester Hills is seeking a Deli Associate to deliver outstanding customer service in the Deli/Bakery department. You will assist customers, slice meats and cheeses, and ensure products are prepared to company standards.

Reporting to store management, you will maintain a safe, clean environment, follow food safety guidelines, and help achieve department goals while upholding our Customer 1st promise.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customer’s requests using proper deli equipment.
• Prepare deli/bakery/bistro items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Inform customers of deli/bakery/bistro specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
• Use all equipment in deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare food to Company standards.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger Rochester Hills is seeking a Deli Associate to deliver outstanding customer service in the Deli/Bakery department. You will assist customers, slice meats and cheeses, and ensure products are prepared to company standards.

Reporting to store management, you will maintain a safe, clean environment, follow food safety guidelines, and help achieve department goals while upholding our Customer 1st promise.