Defender Operations Leader — Remote, Growth & Strategy

Journal Technologies; United States; On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision coverage

401(k) retirement plan

Annual professional development funds

Job summary

Journal Technologies is seeking a Head of the Defender Business Unit to lead strategy, growth, and customer outcomes across Sales, Product, and Services. You will guide cross-functional teams, drive profitability, and align initiatives with the company’s vision.

The role requires strong leadership, Agile execution, and a track record of delivering measurable business results in enterprise software or public sector contexts. Remote-friendly, with executive stakeholder engagement.

Qualifications

• Progressive leadership experience in enterprise software or public sector tech.
• Experience leading a business unit with responsibility for performance and growth.
• Ability to develop and execute business strategy balancing customer needs and financials.
• Proven ability to lead cross-functional teams in an Agile environment.
• Strong business and financial acumen with budgeting and resource allocation experience.
• Experience with executive-level customers and senior government/public sector relationships (preferred).
• Knowledge of court operations or justice market is strongly preferred.

Responsibilities

• Own the Defender Business Unit's profitability, revenue growth, customer satisfaction, and operations.
• Develop and execute BU strategy in alignment with CEO and company priorities.
• Lead Product, Customer Lifecycle, and Customer Growth Scrum teams to BU objectives.
• Drive improvement across BU by increasing efficiency and expanding product-led implementations.
• Influence product strategy and roadmap priorities based on customer needs and market trends.
• Set BU priorities and make cross-functional trade-off decisions to maximize value.
• Monitor BU financial and operational metrics and implement actions to improve profitability and growth.
• Build executive relationships with customers; sponsor strategic accounts.
• Partner with Sales and Marketing to grow business and expand relationships.
• Ensure successful delivery of implementations and customer success outcomes through cross-BU collaboration.
• Represent Defender BU with customers, industry groups, conferences, and partners.
• Foster accountability, collaboration, innovation, continuous improvement, and customer focus.
• Lead BU with increasing autonomy while reporting to CEO through reviews and planning.

Skills

Leadership

Agile

Strategic planning

Financial acumen

Stakeholder management

Executive communication

Education

Bachelor’s degree in Business, Public Administration, Engineering, Information Systems, or a related field

MBA or equivalent

Job description

Journal Technologies is seeking a Head of the Defender Business Unit to lead strategy, growth, and customer outcomes across Sales, Product, and Services. You will guide cross-functional teams, drive profitability, and align initiatives with the company’s vision.

The role requires strong leadership, Agile execution, and a track record of delivering measurable business results in enterprise software or public sector contexts. Remote-friendly, with executive stakeholder engagement.