Experienced Mortgage Default Support Specialist - (Not Remote)

Express Employment Professionals - Cincinnati East; Ocala (FL); Remote; USD 23,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Ocala, Florida is seeking a Default Support Specialist to provide operational and administrative support across Default Servicing functions including delinquency management, loss mitigation, foreclosure, bankruptcy, and claims.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a regulated environment.

Qualifications

• High school diploma or equivalent.
• Ability to manage a high-volume workload with multiple deadlines and competing priorities.
• Strong written and verbal communication skills.
• Ability to research issues, identify discrepancies, and follow through to resolution.
• Intermediate proficiency with Microsoft Office, including Word and Excel.
• Ability to work onsite in Ocala, FL, Monday–Friday, 8:30 AM–5:00 PM.

Responsibilities

• Review loan activity, servicing records, documentation, and account information for accuracy and completeness.
• Monitor loan-level tasks, milestones, deadlines, and workflow queues.
• Track regulatory, investor, agency, vendor, and internal deadlines and elevate potential delays.
• Support default servicing activities across delinquency, loss mitigation, foreclosure, bankruptcy, and claims.
• Research discrepancies, missing information, servicing exceptions, and account-level issues.
• Follow assigned tasks and issues through resolution to ensure nothing remains outstanding.
• Coordinate with internal departments, attorneys, vendors, investors, insurers, and other business partners.
• Maintain accurate documentation and servicing system notes.
• Identify documentation deficiencies, process gaps, and potential operational risks.
• Review work for accuracy, completeness, and compliance with established procedures.
• Assist with quality control, audits, compliance reviews, and process improvement initiatives.
• Identify recurring issues and opportunities to improve workflows and reduce unnecessary manual processes.
• Utilize servicing systems, workflow tools, document management systems, reporting tools, and other technology to manage responsibilities efficiently.
• Adjust priorities as workloads, portfolio conditions, requirements, and business needs change.
• Handle sensitive borrower and company information with professionalism, confidentiality, and integrity.

Skills

Ownership

Attention to Detail

Time Management

Problem Solving

Communication

Initiative

Collaboration

Adaptability

Professionalism

Regulatory Awareness

Education

Associate's or Bachelor's degree in Business Administration, Finance, Accounting

Tools

MSP Mortgage Servicer

FICS Mortgage Servicer

MS Word

MS Excel

Job description

Default Support Specialist

Location: Ocala, FL
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Work Arrangement: Onsite
Pay: $17.00–$22.50 per hour
Employment Type: Full-Time

About the Opportunity:

We are seeking a Default Support Specialist to provide operational and administrative support across our Default Servicing functions. This role will support areas including delinquency management, loss mitigation, foreclosure, bankruptcy, and claims.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities and deadlines in a regulated environment. The Default Support Specialist will review loan activity, maintain accurate servicing records, monitor critical timelines, process documentation, coordinate with internal teams and third-party vendors, and research and resolve servicing exceptions. This is an onsite position in Ocala, Florida, with a regular Monday–Friday schedule.

What You'll Do

• Review loan activity, servicing records, documentation, and account information for accuracy and completeness.

• Monitor loan-level tasks, milestones, deadlines, and workflow queues.

• Track regulatory, investor, agency, vendor, and internal deadlines and elevate potential delays.

• Support default servicing activities across delinquency, loss mitigation, foreclosure, bankruptcy, and claims.

• Research discrepancies, missing information, servicing exceptions, and account-level issues.

• Follow assigned tasks and issues through resolution to ensure nothing remains outstanding.

• Coordinate with internal departments, attorneys, vendors, investors, insurers, and other business partners.

• Maintain accurate documentation and servicing system notes.

• Identify documentation deficiencies, process gaps, and potential operational risks.

• Review work for accuracy, completeness, and compliance with established procedures.

• Assist with quality control, audits, compliance reviews, and process improvement initiatives.

• Identify recurring issues and opportunities to improve workflows and reduce unnecessary manual processes.

• Utilize servicing systems, workflow tools, document management systems, reporting tools, and other technology to manage responsibilities efficiently.

• Adjust priorities as workloads, portfolio conditions, requirements, and business needs change.

• Handle sensitive borrower and company information with professionalism, confidentiality, and integrity.

What We're Looking For

Required

• High school diploma or equivalent.

• Strong attention to detail and organizational skills.

• Ability to manage a high-volume workload with multiple deadlines and competing priorities.

• Strong written and verbal communication skills.

• Ability to research issues, identify discrepancies, and follow through to resolution.

• Intermediate proficiency with Microsoft Office, including Word and Excel.

• Ability to work onsite in Ocala, FL, Monday–Friday, 8:30 AM–5:00 PM.

Preferred

• 2+ years of mortgage servicing, financial services, default servicing, or related experience.

• Experience with one or more areas of Default Servicing, such as:

  • Collections

  • Loss Mitigation

  • Foreclosure

  • Bankruptcy

  • Claims

  • REO

  • Default administration

• Knowledge of mortgage servicing processes, loan documentation, payment histories, servicing notes, and account research.

• Experience working with attorneys, vendors, investors, mortgage insurers, or other third-party service providers.

• Familiarity with FHA, VA, USDA, Fannie Mae, Freddie Mac, or investor servicing requirements.

• Experience in a regulated environment requiring accurate documentation and timely processing.

• Experience supporting quality control, audits, compliance reviews, or process improvement.

• Associate's or bachelor's degree in Business Administration, Finance, Accounting, or a related field.

• Experience with MSP or FICS Mortgage Servicer is a plus.

Skills & Qualities

We're looking for someone who demonstrates:

• Ownership: Takes responsibility for assigned work and follows through to completion.

• Attention to Detail: Maintains accuracy when reviewing loan activity, documents, communications, and servicing records.

• Time Management: Proactively monitors deadlines and prioritizes competing responsibilities.

• Problem Solving: Investigates issues and identifies appropriate next steps.

• Compliance Awareness: Understands the importance of established regulatory, investor, agency, and company requirements.

• Communication: Communicates clearly and professionally with internal and external business partners.

• Initiative: Identifies potential issues before they become larger problems.

• Collaboration: Works effectively with teams across Default Servicing and other departments.

• Adaptability: Adjusts priorities as business needs and workloads change.

• Professionalism & Integrity: Handles confidential information responsibly and demonstrates sound judgment.

Work Environment & Physical Requirements

This is an onsite office position requiring regular use of computers and standard office equipment. The position involves extended periods of sitting and working at a computer, communicating by phone and in person, and occasionally lifting up to 10 pounds.

Compensation & Schedule

Pay Range: $17.00–$22.50 per hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Location: Ocala, Florida
Employment: Full-Time, Non-Exempt
Work Arrangement: Onsite

This is a priority opening, and we are actively seeking qualified candidates.

Pre-Employment Requirements

• Must be able to successfully pass adrug test.
• Must be able to successfully pass abackground check.
• Candidates must complete the required interview process prior to starting employment.