Default Claims Manager (Remote)

Davita Inc.; Virginia (MN); Remote; USD 75,000 - 101,000; Full time

Job summary

A leading company in mortgage servicing is seeking a Default Claims Manager who will oversee claims filing activities, ensuring compliance and quality assurance. Ideal candidates will have significant experience in default claims and management, along with strong leadership and communication skills. This role offers competitive compensation and a variety of benefits within an inclusive and dynamic workplace.

Benefits

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off (PTO)

Sick leave

Employee stock purchase plan

Qualifications

• 5+ years of Default Liquidation Claim experience.
• 3+ years of progressive management experience.
• Ability to lead projects and develop scalable processes.

Responsibilities

• Ensure compliance with all applicable laws and guidelines in claims processing.
• Monitor claims timelines and workflows, foster accountability, and provide exceptional service.
• Audit claims to identify risks and recommend process improvements.

Skills

Attention to detail

Communication

Leadership

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ICE technology

MSP

LoanSphere Claims

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our offerings include innovative solutions across the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including ten consecutive years on the Fortune 100 Best Companies to Work For list. We are committed to being a great place to work for all.

What We Do

The Default Claims Manager oversees activities related to claim filing, ensuring compliance with statutory, regulatory, and company guidelines. This role involves monitoring claim timelines and workflows, managing files according to established goals, and fostering a culture of collaboration, accountability, operational excellence, and exceptional customer service.

What You'll Do

• Ensure mortgage accounts are serviced to comply with all applicable laws, investor, insurer, agency, and company guidelines. This includes:
• Monitoring all loans in the claims queue to meet milestones.
• Completing claim activities by coordinating with attorneys, investors, insurers, and other involved parties.
• Auditing claims to identify trends or risks.
• Maintaining quality assurance metrics.
• Recommending process improvements to management.
• Adhering strictly to departmental and business policies.
• Prioritizing work to ensure timely, accurate resolutions.
• Staying informed about regulatory and legal changes impacting claims.
• Monitoring vendor performance and system activities throughout the default process.
• Following up on requests and communications with internal and external partners.
• Managing exception reports to minimize risk.

What You'll Bring

• 5+ years of Default Liquidation Claim experience.
• 3+ years of progressive management experience.
• Ability to lead projects and develop scalable processes.
• GSE and government claim experience.
• Experience with ICE technology, MSP, and LoanSphere Claims.
• Proficiency in Windows, Microsoft Word, Excel, and Outlook.
• High attention to detail and adherence to guidelines.
• Ability to work under pressure, meet deadlines, and provide excellent customer service.
• Independent work ethic and task completion skills.
• Excellent communication skills, including coaching and motivating staff.

Salary Range: $75,375 - $100,475 annually

This range is an estimate at the time of posting; actual pay depends on experience, skills, and location.

What We Offer

We celebrate diversity, equity, and inclusion, fostering an authentic and inclusive workplace. We encourage you to bring your whole self to work. Our benefits include medical, dental, vision, 401k, PTO, sick leave, and an employee stock purchase plan.