Default Claims Manager (Remote)

Davita Inc.; Georgia (VT); Remote; USD 75,000 - 101,000; Full time

Job summary

A leading company in the mortgage servicing industry is seeking a Default Claims Manager to oversee claim filing activities. This role requires extensive experience in default liquidation claims and a strong ability to manage timelines and workflows. The ideal candidate will focus on compliance, quality assurance, and risk management while contributing to a culture of collaboration and operational excellence.

Benefits

Comprehensive benefits package

Employee stock purchase plan

PTO and sick leave

Qualifications

• 5+ years of Default Liquidation Claim Experience.
• 3+ years of Progressive Management Experience.
• Proven ability to lead projects and develop scalable processes.

Responsibilities

• Monitor and complete all activities related to claim filing in compliance with guidelines.
• Coordinate claim filing activities by interacting with attorneys, investors, and insurers.
• Audit claims to identify trends or risks within the portfolio.

Skills

Attention to detail

Project management

Communication

Leadership

Ability to work under pressure

Tools

MSP

LoanSphere Claims

Microsoft Word

Microsoft Excel

Outlook

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our offerings include personalized solutions that span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including ten consecutive years on the Fortune 100 Best Companies to Work For list. We have also been recognized as a best place to work for women, diversity, and LGBTQ+ employees, and featured on over 50 regional best places to work lists. First American strives to be a great place to work for everyone.

What We Do

The Default Claims Manager is responsible for monitoring and completing all activities related to claim filing in compliance with statutory, regulatory, and company guidelines. This role involves managing claims timelines and workflow processes to improve performance, establishing a culture of collaboration, accountability, operational excellence, and a commitment to customer service.

What You'll Do

• Ensure mortgage accounts are serviced to comply with all applicable laws, investor, insurer, agency, and company guidelines, including monitoring claims in the queue to meet milestones.
• Coordinate claim filing activities by interacting with attorneys, investors, insurers, and other involved parties.
• Audit claims to identify trends or risks within the portfolio.
• Maintain quality assurance metrics.
• Recommend process improvements to management to minimize risks.
• Adhere strictly to departmental and business policies.
• Prioritize work to ensure timely and accurate resolutions.
• Stay updated on regulatory and legal changes affecting claim processes.
• Monitor vendor performance and review proceedings, records, and timeframes.
• Follow up diligently on requests and communications from internal and external partners.
• Manage exception reports as key controls for risk management.

What You'll Bring

• 5+ years of Default Liquidation Claim Experience
• 3+ years of Progressive Management Experience
• Proven ability to lead projects and develop scalable processes
• Experience with GSE and Government Claims
• Knowledge of ICE technology: MSP and LoanSphere Claims
• Proficiency in Windows, Microsoft Word, Excel, Internet, and Outlook
• High attention to detail and adherence to guidelines
• Ability to work under pressure and meet deadlines with a positive attitude
• Independent work ethic with a focus on completion
• Excellent communication skills, including coaching and leadership abilities

Salary Range: $75,375 - $100,475 annually

This range is an estimate based on various factors including experience, skills, and location.

What We Offer

Our People First Culture celebrates diversity, equity, and inclusion, fostering an authentic and inclusive workplace. We encourage you to bring your entire, unique self to work. First American is an equal opportunity employer. We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.