Default Claims Manager (Remote)

Davita Inc.; Ohio; Remote; USD 75,000 - 101,000; Full time

Job summary

A leading company in mortgage servicing seeks a Default Claims Manager to oversee claim filing activities, ensuring compliance and operational excellence. The ideal candidate will have extensive experience in managing claims processes, excellent leadership abilities, and a commitment to customer service. Join an inclusive culture that values diversity and innovation.

Benefits

Comprehensive benefits package

Medical, dental, and vision coverage

401(k) plan

PTO

Employee stock purchase plan

Qualifications

• 5+ years of Default Liquidation Claim experience.
• 3+ years of progressive management experience.
• Ability to develop scalable processes.

Responsibilities

• Monitor claims compliance and manage timelines and workflows.
• Coordinate communications with attorneys and insurers.
• Audit claims and recommend process improvements.

Skills

Attention to detail

Effective communication

Project leadership

Customer service

Tools

Windows

Microsoft Word

Excel

Outlook

ICE technology

MSP

LoanSphere Claims

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Through continuous innovation and acquisition, our solutions enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We also have awards for being a top place to work for women, diversity, and LGBTQ+ employees, and are featured on over 50 regional best workplaces lists. First American strives to be a great place to work for all.

What We Do

The Default Claims Manager monitors and completes activities related to claim filing, ensuring compliance with statutory, regulatory, and company guidelines. This role involves managing claims timelines and workflow processes, adhering to established work rules and goals to improve performance. The candidate will foster a culture of collaboration, accountability, operational excellence, and exceptional customer service.

What You'll Do

1. Ensure mortgage accounts are serviced to comply with all relevant laws, investor, insurer, agency, and company guidelines, including monitoring claims milestones and activities.
2. Coordinate with attorneys, investors, insurers, and other parties involved in claims processes.
3. Audit claims, identify trends or risks, and ensure quality assurance metrics are met.
4. Recommend process improvements to management to minimize risks.
5. Follow departmental policies and prioritize work to meet deadlines.
6. Stay updated on regulatory and legal changes affecting claims.
7. Monitor vendor performance and system activities related to the default process.
8. Follow up diligently on requests and communications from internal and external partners.
9. Manage exception reporting as a key control to minimize risk.

What You'll Bring

1. 5+ years of Default Liquidation Claim experience.
2. 3+ years of progressive management experience.
3. Ability to lead projects and develop scalable processes.
4. Experience with GSE and government claims.
5. Familiarity with ICE technology, MSP, and LoanSphere Claims.
6. Proficiency with Windows, Microsoft Word, Excel, and Outlook.
7. High attention to detail and adherence to guidelines.
8. Ability to work under pressure, meet deadlines, and provide excellent customer service.
9. Independent work ethic and effective communication skills, including coaching and motivating staff.

Salary Range: $75,375 - $100,475 annually. This range reflects the estimated base pay at posting and may vary based on experience, skills, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture celebrates what makes each of us unique. We offer a comprehensive benefits package, including medical, dental, vision, 401k, PTO, and other benefits like an employee stock purchase plan.