Default Claims Manager (Remote)

Davita Inc.; Orlando (FL); Remote; USD 75,000 - 101,000; Full time

Job summary

A leading company in the mortgage servicing industry is looking for a Default Claims Manager to oversee claims filing activities. The role involves managing workflow, ensuring compliance with various regulations, and improving processes while maintaining high standards of customer service.

Benefits

Comprehensive benefits package

401k

Employee stock purchase plan

Qualifications

• 5+ years of Default Liquidation Claim experience.
• 3+ years of progressive management experience.
• Strong communication skills and leadership abilities.

Responsibilities

• Monitor claims timelines and workflow processes to improve performance.
• Interact with attorneys and other parties involved in claims processes.
• Review vendor performance throughout the default process.

Skills

Attention to detail

Communication skills

Leadership abilities

Tools

Microsoft Word

Microsoft Excel

MSP

LoanSphere Claims

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by highly personalized service and support. Our offerings include personalized solutions that span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also been recognized as a top workplace for women, diversity, and LGBTQ+ employees, and featured on over 50 regional best places to work lists. First American strives to be a great place to work for all.

What We Do

The Default Claims Manager monitors and completes all activities related to claim filing in accordance with statutory, regulatory, and company guidelines. This role involves managing claims timelines and workflow processes to improve performance, while fostering a culture of collaboration, accountability, operational excellence, and unwavering customer service.

What You'll Do

• Ensure mortgage accounts are serviced in compliance with all applicable laws, investor, insurer, agency, and company guidelines, including monitoring claims milestones and activities.
• Interact with attorneys, investors, insurers, and other parties involved in claims processes to facilitate claim filing and activities.
• Monitor and audit claims to identify trends or risks, ensuring quality assurance metrics are met.
• Recommend process improvements to management to minimize risk exposure.
• Adhere strictly to departmental and business policies.
• Prioritize work to ensure timely and accurate resolution of claims.
• Stay current with regulatory and legal changes impacting claims processes.
• Review vendor performance and monitor proceedings, records, and timeframes throughout the default process.
• Follow up diligently on outstanding requests from internal and external partners.
• Manage exception reporting as a key control for risk minimization.

What You'll Bring

• 5+ years of Default Liquidation Claim experience.
• 3+ years of progressive management experience.
• Ability to lead projects and develop scalable, effective processes.
• Experience with GSE and government claims.
• ICE technology experience, including MSP and LoanSphere Claims.
• Proficiency with Windows, Microsoft Word, Excel, Internet, and Outlook.
• Extreme attention to detail and adherence to guidelines.
• Ability to work under pressure, meet deadlines, and provide excellent customer service.
• Independent work ethic and commitment to completing assignments.
• Strong communication skills, including coaching and leadership abilities.

Salary Range: $75,375 - $100,475 annually

This range is an estimate at the time of posting and varies based on experience, skills, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion as keys to our success. Our People First Culture encourages you to bring your full, authentic self to work. First American is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, vision, 401k, PTO/sick leave, and other benefits like an employee stock purchase plan.