Default Claims Manager (Remote)

Davita Inc.; Illinois; Remote; USD 75,000 - 101,000; Full time

Job summary

A leading company in the mortgage servicing industry is seeking a Default Claims Manager responsible for monitoring claim activities and ensuring compliance with regulations. The role involves coordinating with multiple stakeholders, leading projects, and adhering to strict guidelines. Competitive salary and comprehensive benefits are offered in an inclusive workplace.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Sick leave

Employee stock purchase plan

Qualifications

• 5+ years of Default Liquidation Claim Experience.
• 3+ years of Progressive Management Experience.
• Ability to lead projects and develop scalable processes independently.

Responsibilities

• Ensure mortgage accounts comply with laws and guidelines.
• Coordinate with attorneys, investors, and insurers in claims activities.
• Audit claims to identify trends and ensure quality assurance metrics.

Skills

Attention to detail

Customer service

Communication

Tools

MSP

LoanSphere Claims

Windows

Microsoft Word

Excel

Outlook

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our offerings include innovative solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We are also recognized as a great place to work for women, diversity, and LGBTQ+ employees, featured on over 50 regional best places to work lists.

What We Do

The Default Claims Manager is responsible for monitoring and completing all activities related to claim filing, ensuring compliance with statutory, regulatory, and company guidelines. This role involves managing claim timelines and workflow processes, adhering to established work rules, and fostering a culture of collaboration, accountability, operational excellence, and exceptional customer service.

What You'll Do

• Ensure mortgage accounts are serviced in compliance with all applicable laws and guidelines, including monitoring claims queues and meeting milestones.
• Coordinate with attorneys, investors, insurers, and other parties involved in claims activities.
• Audit claims to identify trends or risks and ensure quality assurance metrics are met.
• Recommend process improvements to management to minimize risks.
• Adhere strictly to departmental and business policies.
• Prioritize work to ensure timely and accurate resolutions.
• Stay updated on regulatory and legal changes impacting claims processes.
• Monitor vendor performance and system activities throughout the default process.
• Follow up diligently on outstanding requests and communications.
• Manage exception reporting as key controls for risk mitigation.

What You'll Bring

• 5+ years of Default Liquidation Claim Experience
• 3+ years of Progressive Management Experience
• Ability to lead projects and develop scalable processes independently
• GSE and Government Claim experience
• Experience with ICE technology: MSP and LoanSphere Claims
• Proficiency in Windows, Microsoft Word and Excel, Internet, and Outlook
• Attention to detail and adherence to strict guidelines
• Ability to work under pressure, meet deadlines, and provide excellent customer service
• Independent work ethic and effective communication skills, including coaching and motivating staff

Salary Range: $75,375 - $100,475 annually

This range is an estimate of the base pay at the time of posting and may vary based on experience, skills, and location.

What We Offer

We embrace diversity, equity, and inclusion, supporting our people to bring their whole selves to work. Our comprehensive benefits include medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.