Default Claims Manager (Remote)

Davita Inc.; South Carolina; Remote; USD 75,000 - 101,000; Full time

Job summary

Davita Inc. seeks a Default Claims Manager to ensure effective claims management while adhering to regulatory standards. The role requires extensive experience in claim processing, leadership in project management, and the ability to handle high-pressure situations. With a focus on collaboration and operational excellence, the successful candidate will lead initiatives to improve claims efficiency and quality metrics.

Benefits

Medical insurance

Dental coverage

Vision insurance

401(k) plan

Paid time off (PTO)

Employee stock purchase plan

Qualifications

• 5+ years of Default Liquidation Claim Experience.
• 3+ years of Progressive Management Experience.
• Experience with GSE and Government Claims.

Responsibilities

• Monitor claims to ensure compliance with laws and guidelines.
• Audit claims to identify trends or risks.
• Recommend process improvements to management.

Skills

Claim Management

Customer Service

Attention to Detail

Project Leadership

Communication

Tools

Microsoft Word

Microsoft Excel

MSP

LoanSphere Claims

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our continuous innovation and acquisitions allow us to offer solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We are also recognized as a top place to work for women, diversity, and LGBTQ+ employees, appearing on over 50 regional best places to work lists. First American strives to be a great place to work for all.

What We Do

The Default Claims Manager monitors and completes activities related to claim filing, ensuring compliance with statutory, regulatory, and company guidelines. This role involves managing claims timelines and workflows, adhering to established goals to improve performance. The candidate will foster a culture of collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

What You'll Do

1. Service mortgage accounts to ensure claims are processed in compliance with all applicable laws and guidelines, including interacting with attorneys, investors, insurers, and other involved parties.
2. Monitor all loans in the claims queue to meet required milestones.
3. Complete claim activities and file claims as needed.
4. Audit claims to identify trends or risks.
5. Ensure quality assurance metrics are met.
6. Recommend process improvements to management.
7. Follow departmental policies and procedures.
8. Prioritize work to ensure timely resolution.
9. Stay current with regulatory and legal changes affecting claims.
10. Review vendor performance and monitor system activities.
11. Follow up diligently on requests and communications from partners.
12. Manage exception reports to minimize risk.

What You'll Bring

1. 5+ years of Default Liquidation Claim Experience.
2. 3+ years of Progressive Management Experience.
3. Ability to lead projects and develop scalable processes.
4. Experience with GSE and Government Claims.
5. Knowledge of ICE technology: MSP and LoanSphere Claims.
6. Proficiency in Windows, Microsoft Word, Excel, Internet, and Outlook.
7. Extreme attention to detail and adherence to guidelines.
8. Ability to work under pressure and meet deadlines with a positive attitude.
9. Independent work capability and commitment to completing assignments.
10. Excellent communication skills, including coaching and motivating staff.

Salary Range: $75,375 - $100,475 annually.

This range is an estimate at the time of posting and may vary based on experience, skills, location, and business needs.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture celebrates what makes each of us unique. We foster an authentic and inclusive workplace for all. First American is an equal opportunity employer. Depending on eligibility, we offer a comprehensive benefits package including medical, dental, vision, 401(k), PTO, paid sick leave, and other benefits like an employee stock purchase plan.