Default Analyst I - Foreclosure

First Citizens; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

First Citizens Bank is seeking a detail-oriented professional to manage portfolio accounts in default statuses. You will analyze documentation, determine next steps, and coordinate with external attorneys and vendors to mitigate risk.

Strong attention to detail and sound decision-making are essential. The role emphasizes relationship development with managers and key contacts, plus supporting department initiatives within a banking environment.

Qualifications

• Bachelor's Degree or 2 years in Financial Services including Bankruptcy, Foreclosure, Probate, or Collections
• High School Diploma or GED with 6 years in Financial Services incl. bankruptcy/foreclosure/probate/collections

Responsibilities

• Analyze documentation and information within a portfolio of accounts before initiating actions
• Manage pipeline of accounts and ensure tasks are completed within timeframes
• Update systems with detailed notations and determine next steps with external attorneys/vendors
• Maintain relationships with managers, associates, vendors, and other key contacts

Skills

Portfolio analysis

Account management

Relationship building

Legal/compliance knowledge

Education

Bachelor's Degree

High School Diploma or GED

Tools

ALS/TSYS/FISERV systems

Job description

Overview

This position is responsible for working portfolio accounts in default statuses such as bankruptcy, foreclosure, repossession, or deceased. Manages legal pleadings following referral to ensure accuracy and completeness of actions to collect indebtedness. Analyzes documentation, account statements, maintenance, and other necessary information to take the next appropriate step such as assignment to external attorneys or vendors for bankruptcy, foreclosure, or repossession. This position is considered a first line of defense and is expected to maintain a high level of attention to detail, analyze facts and make sound decisions in order to mitigate risk to the Bank.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Analysis - Analyzes documentation and information within a portfolio of accounts. Reviews system notes, loan histories, and other relevant case information prior to initiating legal actions. Ensures completeness and accuracy of included documentation.
• Account Management - Works pipeline of accounts, completing all tasks within the required timeframes. Updates systems with detailed account notations. Decides next steps, passing accounts onto external attorneys, vendors, and other key contacts. Follows up to ensure work is completed in a timely fashion and to continuously monitor assigned account status.
• Relationship Development - Builds and maintains strong relationships with managers, associates, vendors, and other key vendors involved in handling portfolio accounts.
• Business Support - Performs additional tasks as needed to support department initiatives and projects.

Qualifications:

Bachelor's Degree and 2 years of experience in Financial Services industry including Bankruptcy, Foreclosure, Probate, or Collections and Default regulations and laws.

OR

High School Diploma or GED and 6 years of experience in Financial Services industry including Bankruptcy, Foreclosure, Probate, or Collections and Default regulations and laws.

Preferred Area of Experience:

Paralegal and CACS collection and recovery system, ALS, TSYS, FISERV or other Bank/Host/Mainframe servicing systems and MS SuiteLicense or Certification Type: null nullSkill(s): Knowledge of industry specific regulations and laws pertaining to collections, default, bankruptcy, and foreclosure

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.