Default Accounts Resolution Specialist

Truist; Lumberton (NC); On-site; USD 45,760 - 54,290; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid holidays

Job summary

Truist is seeking a detail-oriented associate to process accounts in default and collateralized to minimize losses, while following government regulations and bank policies. You will handle escalated calls, payments negotiations, and collaborate with vendors and internal partners throughout the workflow.

The role requires at least a high school diploma and 1+ years in banking/default/client services, with strong communication and computer skills.

Qualifications

• High school diploma/GED is required.
• 1+ years of banking, default, and/or client services experience.
• Ability to identify and resolve complex issues.
• Strong verbal, written and interpersonal skills, ability to work independently, and multi-task.
• Demonstrate basic proficiency in computer applications such as Microsoft Office software products and familiar with internal job related systems.

Responsibilities

• Independently process accounts secured by collateral that are in varying stages of default to work towards resolution.
• Prepare, review and/or analyze department reporting.
• Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures.
• Identify, mitigate or communicate any issues or concerns to appropriate parties.
• Leverage multiple systems/business tools to monitor determine/support appropriate outcomes/actions.
• Maintain positive and professional working relationships between peers, manager, clients, internal partners, and vendors.
• Meet/exceed monthly teammate performance metrics (productive/quality) and some department level metrics as defined by manager.
• Support departmental controls for process adherence and KRI results.
• Evaluate accounts, system info and reporting to determine appropriate next steps.

Skills

Verbal communication

Written communication

Analytical thinking

Multitasking

Education

High school diploma or GED

Some college or Associate degree

Tools

Microsoft Office

Job description

Truist is seeking a detail-oriented associate to process accounts in default and collateralized to minimize losses, while following government regulations and bank policies. You will handle escalated calls, payments negotiations, and collaborate with vendors and internal partners throughout the workflow.

The role requires at least a high school diploma and 1+ years in banking/default/client services, with strong communication and computer skills.