Default Production Specialist II

Truist Financial; Charleston (WV); On-site; USD 36,000 - 54,000; Full time

Job summary

Truist Financial Charleston, WV, is seeking a Regular Consumer Default Support professional to accurately complete or assist with routine processes related to collections, loss mitigation, repossession, or remarketing in a team setting.

The role emphasizes timely workflow, regulatory compliance, and collaboration with internal partners. Strong communication, basic computer skills, and financial services experience are preferred.

Qualifications

• High school diploma or equivalent.
• 2+ years financial services or customer-related experience.
• Proficient with Windows OS and Microsoft Office; data entry.
• Strong verbal and written communication skills.
• Ability to work under production standards and deadlines.
• Strong problem identification and resolution skills.

Responsibilities

• Process monetary or non-monetary transactions and document imaging.
• Provide excellent customer service to internal partners and external clients via calls or written correspondence.
• Complete and maintain required logs, system notes, and forms with accuracy.
• Maintain cross-trained knowledge to support teammates and handle overflow.
• Communicate with leadership and partners about inventory, deadlines, reporting, and issues.
• Meet production and quality metrics while following policies and regulatory requirements.
• Process daily workflow queues to complete tasks within SLAs; escalate complex issues.
• Perform quality checks and assist with new hire training.

Skills

Customer service

Communication skills

Time management

Problem solving

Data entry

Windows OS

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. Performs key workflow tasks that are time sensitive with various regulation and department policy requirements. Supports more complex processes with high quality and may serve as a SME on core processes.

Essential Duties and Responsibilities

• 1. Responsible for monetary or non-monetary transactions, processing, imaging documents / mail.
• 2. Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following a positive client experience model.
• 3. Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal).
• 4. Maintain an understanding of various cross-trained functions to support teammates and any work overflow for seamless execution and business continuity.
• 5. Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.
• 6. Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met.
• 7. Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements. Identify complex issues or gaps and work with management on resolution.
• 8. Performs quality checks/inspections for accuracy and assists with new hire training.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. High school diploma or equivalent
• 2. 2+ years financial services or customer related experience
• 3. Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency
• 4. Strong verbal and written communication skills
• 5. Ability to work in an area governed by production standards and work under pressure to meet critical deadlines
• 6. Strong problem identification and resolution skills on complex issues

Preferred Qualifications

• 1. General working knowledge of the various workflow phases of Consumer Default
• 2. 2 years experience and knowledge in assigned area

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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