Dedicated Sales Support Representative

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Tuition reimbursement

401k with matching

Job summary

Connection is seeking a customer-focused team member to support the Account Manager by handling day-to-day order fulfillment and customer service tasks. You will proactively follow up on orders to prevent issues, answer calls, and ensure accurate, satisfactory order processing.

You will join a collaborative team with strong emphasis on helping customers, professional communication, and efficient cross-functional support to grow our business.

Qualifications

• Strong communication and active listening abilities.
• Proven customer service experience in a fast-paced environment.
• Ability to multitask and manage multiple requests simultaneously.
• Clear, professional communication with clients and team members.
• Problem solving and conflict resolution skills.

Responsibilities

• Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Skills

Communication skills

Customer service

Multitasking

Team work

Problem solving

Job description

Introduction

You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We're the IT Department's IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What Connection Offers You:

• A supportive Team invested in your success.
• Generous paid vacation, medical, dental and vision benefits.
• Monday through Friday work schedule.
• Tuition Reimbursement and 401k with matching.

Responsibilities

• Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Requirements

• A strong drive to succeed.
• Excellent communication skills.
• Strong customer service skills.
• Ability to multitask.
• The desire to help others.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person".