Restaurant IT Support (Mobile Position) OTP1

McDonald’s; Union City (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Archways education program

Medical, dental, vision coverage

Disability and life insurance

Gas and car maintenance allowance

Cellphone reimbursement

Paid vacation and 401(k) contribution

Job summary

McDonald’s in Union City, CA is seeking an Operations Technology Person to repair and maintain restaurant technology equipment. The role involves troubleshooting POS issues, performing self-installs and OS upgrades, and supporting new tech deployments across locations.

Flexibility for late evenings or early mornings, on-site or phone support, and ability to lift up to 50 pounds are required. Transportation is absolutely required to fulfill duties.

Qualifications

• Prior experience not required but preferred.
• Must be 18 years or older to apply.
• Transportation to restaurant locations required.

Responsibilities

• Repair and maintain technology equipment in 21 restaurants.
• Troubleshoot POS technology issues and perform scheduled maintenance.
• Set up new hire accounts, reset passwords, and assist with nightly upgrades.
• Communicate issues, outcomes, and costs weekly; assist on-site or via phone.

Skills

Troubleshooting

POS systems

OS upgrades

Cable management

Communication

Tools

POS hardware

Job description

# Restaurant IT Support (Mobile Position) OTP1UNION CITY (05142)## Job Description**YOUR RESTAURANT TECHNOLOGY CAREER STARTS WITH US**The Operations Technology Person (OTP) is responsible for repairing and maintaining the technology equipment in our 21 restaurants. The right candidate will be able to:**\*THIS IS NOT A HELP DESK POSITION*** Perform certain self-installs and OS upgrades* Troubleshoot POS technology issues* Provide the necessary resources, tools, & support as new technologies and initiatives are deployed* Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment* Ensure proper cable management* Effectively communicate technology issues, outcomes, needs, and costs weekly* Set up new hire accounts; reset passwords as necessary* Flexible availability as some upgrades or equipment replacement must be completed during late evenings or early mornings* Must be available to troubleshoot on-site or over the phone* Ability to lift up to 50 pounds* Weekend work may be required occasionally* **Prior experience not required but preferred*** **Transportation absolutely required*** **Previous experience as a Restaurant OTP is required****Starting salary is negotiable based on experience****\*\*Must be 18 to apply!**Benefits:* Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language* Medical, dental, and vision coverage* Short and Long-Term Disability, life, and accident insurance (reduced premiums)* Gas and car maintenance allowance* Cellphone reimbursement or company phone* Paid vacation (when eligible)* 401(k) (when eligible) - a company contribution is included**Additional Info:**This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).