Service Scheduling Coordinator

Guardian Fire Protection Services, LLC; Rockville (MD); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

401(k) with company match

Medical and dental insurance

Short-Term Disability

Long-Term Disability

Life insurance

Pre-tax accounts

Aflac

Vacation and personal time

Paid holidays

Job summary

Guardian Fire Protection Services, LLC is seeking a Service Scheduling Coordinator to organize and manage appointment scheduling for inspections, repairs, and emergencies. The role emphasizes strong communication with customers and internal teams.

The candidate should be highly organized with proven ability to meet deadlines in a fast-paced environment, coordinating routes for technicians and ensuring data accuracy.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Must enjoy talking to customers and have a history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals.
• Self-starter with great organization skills, especially time management.

Responsibilities

• Continually call our large customer database to schedule appointments.
• Obtain information from customers for necessary inspections.
• Data entry of customer information.
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations.
• Answer customer calls to schedule inspections, repairs and emergency services.
• Other duties may include but not limited to filing, faxing, copying etc.
• Must communicate very well with co-workers and customers.

Skills

Call center

Customer service

Verbal communication

Written communication

Problem solving

Time management

Team player

Relationship building

Organization

Self-starter

Job description

Service Scheduling Coordinator

Guardian is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.

Job Duties

• Continually call our large customer database to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co‑workers and customers.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast‑paced, team‑based environment.
• Must be analytical and have excellent problem‑solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals.
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success.
• Self‑Starter with great organization skills, especially time management skills.

Compensation

• Hourly pay: rate is dependent on candidate's experience
• Quarterly bonuses

Benefits

We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.

• 401(k) with a company match
• Medical and dental insurance
• Company paid Short‑Term Disability
• Company paid Long‑Term Disability
• Company paid Life insurance
• Pre‑tax accounts for health and dependent care
• Aflac
• Vacation and personal time
• Paid holidays

*Guardian Fire Protection Services, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.