Dedicated Account Associate

Crete Carrier Corporation; Port Saint Lucie (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Crete Carrier Corporation in Port Saint Lucie, FL is seeking an Operations Supervisor to coordinate the overall operations of a dedicated account, oversee drivers, and ensure loads are delivered safely and on time.

You will assign loads and routes, serve as the main contact for the customer base, monitor loads from tender to delivery, coach drivers, address issues, and maintain positive relationships while ensuring attendance and accountability.

Responsibilities

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from tender to delivery.
• Performs supervisory responsibilities to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations and coordinates movement of trailers when necessary, addressing detention issues.

Job description

Position Summary

Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.

Role And Responsibilities

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.