CS Account Manager - Sales Support

Paragon Leasing L.P.; Dallas (TX); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Paragon Leasing L.P. is seeking a National Logistics Account Manager to ensure truckload coverage for awarded freight and secure additional opportunities.

The role focuses on growth and retention of dedicated opportunities and requires coordinating with analysts and multiple internal departments to maintain service excellence. The candidate should have 3+ years in business development, sales, or transportation operations, strong Excel skills, and the ability to manage high email volumes while

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network.
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsabilités

• Serve as the single point of contact for the assigned customer base and build relationships.
• Collaborate with internal departments to balance capacity and freight, including analysts.
• Solicit additional freight opportunities to reduce empty miles as needed.
• Research and address service issues daily to improve performance.
• Track and trace shipments and maintain on-time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before releasing verifications to customers.
• Oversee all internal activities impacting service obligations.
• Maintain key carrier performance indicators.
• Handle customer requests, including last-minute timelines in the supply chain.
• Manage bookings and resolve delays in pickup/delivery and billing.

Connaissances

Critical thinking

Problem solving

Relationship building

Negotiation

Data analysis

Effective communication

Project management

Scheduling

KPI monitoring

Teamwork

Customer service

Business solicitation

Outils

AS/400

Description du poste

Department: Operations

Job Description

JOB SUMMARY : The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.

KEY RESPONSIBILITIES

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Responsible for close oversight of all internal activities that impact service obligations
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

MINIMUM QUALIFICATIONS

• 3+ years of experience in business development, sales, or transportation operations
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities

PREFERRED QUALIFICATIONS

• Ability to service multi-million-dollar accounts, support new and existing sales opportunities
• Experts in specific KPI contract details per client and awards
• Some familiarity with AS/400 operating system

SKILLS & ABILITIES

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Regular use of hand and finger dexterity

Work Experience: 3+ years of experience in business development, sales, or transportation operations

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.