Debt Recovery Case Manager (Hybrid Role)

Psps (public Sector Partnership Services); United States; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Annual leave + holidays

Wellbeing support

Employee discounts

Career progression

Job summary

PSPS (Public Sector Partnership Services) is seeking a Case Management Officer within our Debt Recovery Team to support councils in billing, collection, and recovery of Council Tax and Business Rates. You will work to maximise collection while offering advice and income/maximisation support to customers.

Typical duties include communicating with customers by phone, email, or letters; agreeing payment arrangements; and providing tailored support for those in financial difficulty or vulnerability.

Qualifications

• Communicating with customers using a range of accessible communication methods to provide advice, explanations, and clarification on decisions and actions.

Responsibilities

• Communicating with customers using phone, email, or written correspondence to explain decisions and actions.
• Agreeing payment arrangements that balance recovery with affordable outcomes.
• Providing tailored support for customers facing financial difficulty or vulnerability.

Job description

PSPS (Public Sector Partnership Services) is seeking a Case Management Officer within our Debt Recovery Team to support councils in billing, collection, and recovery of Council Tax and Business Rates. You will work to maximise collection while offering advice and income/maximisation support to customers.

Typical duties include communicating with customers by phone, email, or letters; agreeing payment arrangements; and providing tailored support for those in financial difficulty or vulnerability.