Debt Education & Outreach Officer

Philadelphia PA; Philadelphia (Philadelphia County); In loco; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Transportation: FREE SEPTA pass

Parental leave benefits

Comprehensive health coverage

Wellness program

Paid vacation and holidays

Retirement savings options

Student loan forgiveness program

Tuition discounts and scholarships

Descrizione del lavoro

The City of Philadelphia’s Mayor’s Office of Education seeks a Student Loan Education Officer to advance the One Philly Education Debt Navigator Initiative. You will provide one-on-one borrower education, enrollment assistance, and support for preventing default while collaborating with EDNAV staff and partners.

You will oversee debt education services, develop programs for residents and employers, and deliver workshops and training across diverse communities.

Competenze

• Bachelor’s degree or higher in a related field.
• Two to four years of experience in counseling, outreach, community education, customer service, or a related setting.
• Experience with student loans or personal finance preferred.
• Experience conducting in-person and virtual outreach, training, and presentations.
• Experience supervising or mentoring preferred.

Mansioni

• Provide tailored information and resources to student loan borrowers.
• Assist borrowers with applications for relief through cancellation, forgiveness, discharge, and repayment plans.
• Help borrowers navigate default, rehabilitation and delinquent options.
• Maintain thorough case records and referrals.
• Track and report program trends and borrower outcomes.

Conoscenze

Professional judgment

Organizational skills

Communication skills

Customer service

Collaboration

Cultural competency

MS Office proficiency

Formazione

Bachelor’s degree

Strumenti

Microsoft Office Suite

Descrizione del lavoro

The City of Philadelphia’s Mayor’s Office of Education seeks a Student Loan Education Officer to advance the One Philly Education Debt Navigator Initiative. You will provide one-on-one borrower education, enrollment assistance, and support for preventing default while collaborating with EDNAV staff and partners.

You will oversee debt education services, develop programs for residents and employers, and deliver workshops and training across diverse communities.