Senior Program Lead, Financial Counseling & Coaching (Remote)

City of New York; New York (NY); Hybrid; USD 90,000 - 115,000; Full time

Job summary

City of New York’s DCWP, Office of Financial Empowerment, seeks a Senior Program Officer to lead financial counseling and coaching initiatives. The role focuses on building savings, reducing debt, improving credit, and expanding access to affordable financial products for New Yorkers with low incomes.

The ideal candidate will manage multiple projects, develop scalable strategies, and collaborate with City agencies, nonprofits, and private partners to advance financial inclusion and economic

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Oversee day-to-day operations of OFE’s financial counseling and coaching programs as the program manager, with a focus on operational efficiency, achieving program growth, maximizing client outcomes, and reaching New Yorkers who need financial empowerment services the most.
• Monitor and evaluate provider and program performance using data and client outcomes, including contract compliance; identify and implement improvements to service quality and impact.
• Serve as the primary point of escalation for provider or client service issues, resolving them in partnership with leadership and stakeholders.
• Lead and develop new financial counseling and coaching initiatives from inception through launch, identifying scalable strategies that leverage technology and behavioral economics.
• Serve as OFE’s subject matter expert on financial counseling and coaching best practices, trends and financial products; lead efforts to expand access to financial products and services as tools for financial counseling, collaborate with stakeholders, and support resource development and financial inclusion initiatives.
• Build and maintain partnerships with City agencies, the nonprofits, and private industry; use partner feedback to improve programs, services, and policies to better support economic opportunity for New Yorkers.
• Work with the Assistant Director of Financial Counseling and Coaching to integrate financial empowerment services into other City agencies’ programs, in line with OFE’s strategic priorities.
• Supervise one Program Officer, providing oversight and guidance on project quality and deliverables, as well as professional development and growth opportunities.
• Foster collaboration across the OFE team and external partners to advance shared program goals.
• Work with OFE’s research team to track program performance and establish evaluation mechanisms;
• Stay current on relevant policy, research and changes in financial products and fintech that impact clients’ financial health; share findings and write briefs relevant to the field;
• Draft, proofread and edit a range of materials, including grant proposals, reports, policy memos, presentations, and press releases;
• Represent OFE at outreach events, as appropriate, and help to plan and execute meetings and convenings and;
• Support and contribute to broader team projects as needed.

Education

Baccalaureate degree from an accredited college

High school graduation or equivalent and six years of experience in community work

Education and/or experience equivalent to 1 or 2 above with at least one year of related experience

Job description

City of New York’s DCWP, Office of Financial Empowerment, seeks a Senior Program Officer to lead financial counseling and coaching initiatives. The role focuses on building savings, reducing debt, improving credit, and expanding access to affordable financial products for New Yorkers with low incomes.

The ideal candidate will manage multiple projects, develop scalable strategies, and collaborate with City agencies, nonprofits, and private partners to advance financial inclusion and economic