Education Debt Support & Advocacy Advisor

Lshv; City of Yonkers (NY); Hybrid; USD 67,000 - 85,000; Full time

Job summary

Legal Services of the Hudson Valley (LSHV) is seeking an Education Debt Consumer Assistance Program Advisor for the Yonkers office. The role focuses on assisting individuals with higher education debt, including federal and private loans, and requires outreach across multiple counties.

Travel to workshops and events is expected, with a strong emphasis on training, accreditation, and data reporting. The ideal candidate will bring human services experience, knowledge of student loan law, and

Qualifications

• Experience in human services and related fields.
• Knowledge of consumer/student loan law preferred.
• Proficiency with MS Word, Excel and data entry required.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Complete EDCAP training for accreditation and ongoing updates.
• Conduct intakes via telephone or in-person and open cases.
• Maintain case files and prepare letters and documents.
• Advise clients on repayment options, forgiveness, discharge programs.
• Refer clients to additional services and resources.
• Provide consumer education presentations using approved materials.
• Attend community events to promote EDCAP services.
• Collect data and client stories; report to funder as required.
• Ensure paperwork compliance with laws and LSHV standards.

Skills

Human services experience

Communication skills

Organizational skills

Stakeholder engagement

Independence

Driver's license

Education

Consumer/student loan law knowledge

Tools

Microsoft Word

Microsoft Excel

Data entry

Job description

Legal Services of the Hudson Valley (LSHV) is seeking an Education Debt Consumer Assistance Program Advisor for the Yonkers office. The role focuses on assisting individuals with higher education debt, including federal and private loans, and requires outreach across multiple counties.

Travel to workshops and events is expected, with a strong emphasis on training, accreditation, and data reporting. The ideal candidate will bring human services experience, knowledge of student loan law, and