Debt Collector

Express Employment Professionals - Cincinnati East; Kalispell (MT); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals is seeking a Debt Collector / Collections Representative in Kalispell, MT. The role focuses on high-volume outbound calls to past-due accounts, negotiation of payment arrangements, and maintaining positive customer relationships.

You will document activity in records, provide excellent service in sensitive situations, and ensure compliance with company policies. Previous call center or collections experience is preferred, with strong communication and data-entry

Qualifications

• Previous experience in a call center, customer service, or collections environment preferred.
• Debt collection experience is a plus but not required.
• Strong verbal communication and active listening skills.
• Ability to remain professional, resilient, and solution-oriented during difficult conversations.
• Proficiency with computers, phone systems, and data entry.
• Strong attention to detail and organizational skills.

Responsibilities

• Conduct a high volume of outbound calls regarding past-due accounts.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Accurately document account activity and update records through data entry.
• Deliver exceptional customer service in sensitive and challenging situations.
• Maintain compliance with company policies and collection procedures.

Skills

Call center experience

Strong communication

Active listening

Attention to detail

Job description

Debt Collector / Collections Representative
Pay: $20.00/hour
Schedule: Monday-Friday, 9:00 AM-5:00 PM

Express Employment Professionals is recruiting for a local client seeking a professional and customer-focused Debt Collector / Collections Representative. This position is ideal for someone who communicates with confidence, handles high call volumes effectively, and approaches each interaction with professionalism, empathy, and persistence.

Key Responsibilities

• Conduct a high volume of outbound calls regarding past-due accounts.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Accurately document account activity and update records through data entry.
• Deliver exceptional customer service in sensitive and challenging situations.
• Maintain compliance with company policies and collection procedures.

Qualifications

• Previous experience in a call center, customer service, or collections environment preferred.
• Debt collection experience is a plus but not required.
• Strong verbal communication and active listening skills.
• Ability to remain professional, resilient, and solution-oriented during difficult conversations.
• Proficiency with computers, phone systems, and data entry.
• Strong attention to detail and organizational skills.

What We're Looking For

A motivated professional who can balance compassion with accountability. The ideal candidate is comfortable making frequent outbound calls, building rapport with customers, and working toward successful payment resolutions while providing a positive customer experience.