Debit Card & Zelle Disputes Specialist (Reg E)

First American Bank; Miami, Northern (FL, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

First American Bank in Miami invites applications for a Debit Card Dispute Specialist (hourly, non-exempt) to join our banking operations team.

The role investigates debit card and Zelle disputes, monitors chargebacks, and ensures Regulation E compliance while supporting related reporting tasks. The ideal candidate communicates clearly with internal and external contacts and maintains impeccable professional standards.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in banking or bank-related field.
• Previous experience in debit/credit card operations preferred.
• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
• Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.
• Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
• Punctuality is required to maintain First American Bank’s customer service standards.

Responsibilities

• Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance is met. Review reports for chargeback statuses. Research cardholder unposted items and prepare checks as needed.
• Comply with REG E, MasterCard rules, Network rules, and internal policies and procedures.
• Process Zelle dispute claims. Ensure claims are processed according to all policies, procedures, and regulatory requirements.
• Prepare the MasterCard Billing Reports (MCB).
• Prepare end-of-the-month status reports.
• Monitor the Account Data Compromise alerts. Warm cards that were reissued due to the alerts.
• Perform general research tasks related to debit card operations as needed.
• Conduct and complete additional assignments/projects as designated by management.

Skills

Reg E compliance

Debit card operations

Communication

Microsoft 365

Data analysis

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank in Miami invites applications for a Debit Card Dispute Specialist (hourly, non-exempt) to join our banking operations team.

The role investigates debit card and Zelle disputes, monitors chargebacks, and ensures Regulation E compliance while supporting related reporting tasks. The ideal candidate communicates clearly with internal and external contacts and maintains impeccable professional standards.