Debit Card Disputes Investigator (Reg E & Zelle)

First American Bank; Kenosha (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

First American Bank in Wisconsin is seeking a Debit Card Dispute Specialist to investigate and resolve debit card and Zelle disputes, ensuring Regulation E compliance and reviewing chargeback statuses. You will handle unposted cardholder items and prepare necessary checks, while researching reports and supporting debit card operations.

The role requires a high school diploma, at least one year in banking, experience with debit/credit card operations, and strong written and verbal communication.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in banking or bank-related field required.
• Experience in debit/credit card operations and balancing/account reconciliation preferred.
• Professional communication and written skills required.
• Ability to learn new systems and adapt to upgrades.

Responsibilities

• Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance is met. Review reports for chargeback statuses. Research cardholder unposted items and prepare checks as needed.
• Comply with REG E, MasterCard rules, Network rules, and internal policies and procedures.
• Process Zelle dispute claims. Ensure claims are processed according to all policies, procedures, and regulatory requirements.
• Prepare the MasterCard Billing Reports (MCB).
• Prepare end-of-the-month status reports.
• Monitor the Account Data Compromise alerts. Warm cards that were reissued due to the alerts.
• Perform general research tasks related to debit card operations as needed.
• Conduct and complete additional assignments/projects as designated by management.

Skills

Banking experience

Regulatory knowledge (Reg E)

Written communication

Interpersonal skills

Professional judgment

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank in Wisconsin is seeking a Debit Card Dispute Specialist to investigate and resolve debit card and Zelle disputes, ensuring Regulation E compliance and reviewing chargeback statuses. You will handle unposted cardholder items and prepare necessary checks, while researching reports and supporting debit card operations.

The role requires a high school diploma, at least one year in banking, experience with debit/credit card operations, and strong written and verbal communication.