Debit Card Dispute Specialist (Fully Remote)

First American Bank; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Excellent starting pay

Job summary

First American Bank is seeking a remotely located Dispute Operations Specialist to investigate and resolve debit card and Zelle disputes by researching and monitoring cases and ensuring Regulation E compliance.

You will review chargeback statuses, research unposted items, and prepare MasterCard Billing Reports (MCB), with typical Monday–Friday, 8:00 a.m. to 5:00 p.m., and occasional travel to other locations for training.

Qualifications

• Requires knowledge of Regulation E compliance.
• Experience in debit/credit card operations preferred.
• Strong professional communication skills, verbal and written.

Responsibilities

• Investigate and resolve debit card and Zelle disputes by researching and monitoring cases while ensuring Regulation E compliance.
• Review reports for chargeback statuses, research cardholder unposted items, and prepare checks as needed.
• Process Zelle dispute claims and prepare MasterCard Billing Reports (MCB) according to policies.

Skills

Reg E knowledge

Customer service communication

Banking operations

Education

High school diploma or equivalent

Job description

• Investigate and resolve debit card and Zelle disputes by researching and monitoring cases while ensuring Regulation E compliance.
• Review reports for chargeback statuses, research cardholder unposted items, and prepare checks as needed.
• Process Zelle dispute claims, ensure claims are processed according to policies, and prepare MasterCard Billing Reports (MCB).

Qualifications:

• High school diploma or equivalent required; minimum one year of experience in banking or bank-related field.
• Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
• Professional communication skills, both verbal and written, with the ability to tailor messages appropriately.
• Fully remote role with occasional travel to other First American Bank locations or training facilities.
• Typical schedule Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as needed.
• Punctuality and adherence to customer service standards are required.

Company Culture:

• First American Bank invests in employee development and community involvement.
• Benefits include excellent advancement opportunities and exceptional starting pay.
• Equal Opportunity Employer, committed to diversity and inclusion.

First American Bank

First American Bank is a community bank with international expertise, serving customers across Illinois, Wisconsin, and Florida, with over 60 locations and assets of $8+ billion. They offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations, fostering a supportive and development-focused culture.