Debit Card Servicing Journey Lead - Product Manager II

PNC; Chicago (IL); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC is seeking a Product Manager II in the Retail Lending division with responsibility for debit card client servicing journeys. The role requires shaping end-to-end strategy, defining current and future-state vision, and coordinating multi-year roadmaps across business lines, risk, and technology.

You will partner with product, ops, risk, legal, and analytics teams to deliver measurable improvements. The position emphasizes ownership of journey health, customer and colleague experiences, and

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills Business Objectives, Customer Solutions, Marketing, Product Development, Product Management, Sales Competencies Business Acumen, Collaborating, Competitive Environment, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Emerging Technologies, Innovation, Knowledge Of Product Line, Problem Solving, Producing Results, Solutions Development

Responsibilities

• Own the end-to-end Journey Strategy.
• Serve as the accountable business owner for assigned debit card servicing journeys in their entirety.
• Define and maintain a clear current-state and aspirational journey vision for future-state, including key client needs, pain points, moments that matter, colleague experiences, operational dependencies, and business objectives.
• Establish journey strategy, priorities, objectives, success measures, and multi-year evolution roadmaps.
• Continuously Assess journey health and identify opportunities to improve client experience, colleague experience, efficiency, risk outcomes, and business performance.
• Ensure journey strategies remain aligned with broader debit card, servicing, digital, and enterprise strategies.
• Own any journey related issues that may arise and bring them through the proper risk and issues process to completion

Skills

End-to-end journey strategy

Accountable business owner

Cross-functional collaboration

Product development

Product management

Marketing

Sales competencies

Leadership

Design thinking

Critical thinking

Emerging technologies

Innovation

Knowledge of product line

Problem solving

Producing results

Solutions development

Education

Bachelor's

Job description

PNC is seeking a Product Manager II in the Retail Lending division with responsibility for debit card client servicing journeys. The role requires shaping end-to-end strategy, defining current and future-state vision, and coordinating multi-year roadmaps across business lines, risk, and technology.

You will partner with product, ops, risk, legal, and analytics teams to deliver measurable improvements. The position emphasizes ownership of journey health, customer and colleague experiences, and