Debit Card Representative

BankFirst Financial Services; Flowood (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services is seeking aDebit Card Representative to provide frontline support for debit card customers in Columbus, MS. This full-time role handles inquiries, card workflows, disputes, and maintenance, while ensuring accuracy and security in a fast-paced banking environment.

Ideal candidates will be detail-oriented, adaptable to new technology, and capable of juggling multiple tasks, including onboarding new staff and troubleshooting ATM systems.

Qualifications

• Ability to type accurately.
• Ability to multi-task.
• Highly organized with attention to detail and problem resolution.
• Adapt to technological changes and apply new knowledge.
• Strong verbal and communication skills.
• Interact effectively with customers and other departments.
• Identify irregular and suspicious transactions and prevent loss.
• Make sound on-the-spot decisions following policies.
• Excellent problem-solving to handle customer issues and confidentiality requests.
• Good knowledge of departmental operations, policies and reports.

Responsibilities

• Handle debit card telephone inquiries from customers and other departments.
• Complete debit card workflows for new accounts and maintenance including daily limit changes and travel settings.
• Order and reissue debit cards; review fraud alerts; process stop payments on recurring transactions.
• Monitor, process, and research customer debit card disputes; issue provisional and final letters.
• Process compromised card files (letters, new cards).
• Balance multiple GL accounts and spreadsheets used by the dept.
• Cross-train fellow employees as needed.
• Assist with onboarding new employees and password resets on debit card systems.
• Order Instant Issue inventory and troubleshoot Instant Issue machines.
• Assist with daily ATM monitoring and debit card reports.
• Process expedited debit cards and related entries; research GL entries.

Skills

Typing accuracy

Multi-tasking

Attention to detail

Adaptability

Communication skills

Customer service

Problem solving

Judgment

Fraud awareness

Data processing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Debit Card Representative

Full-time Regular Support Columbus, MS, US

BASIC PURPOSE OF POSITION:

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

DUTIES OF POSITION:

• Handle debit card telephone inquiries from customers and the personnel of other departments.


• Complete debit card workflows for new accounts and maintenance including but not limited to:
  
  
  
  • Daily limit changes
  
  
  • Setting cards for travel
  
  
  • Review all new card applications.
  
  
  
  


• Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.


• Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.


• Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)


• Work within and balance multiple GL accounts and spreadsheets used by the department.


• Cross train fellow employees when necessary.


• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.


• Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.


• Assist with daily ATM machine monitoring.


• Monitor and work with various debit card reports.


• Process Expedited debit cards and process entries [as the need arises].


• Research and key General Ledger entries as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.


• Ability to type accurately.


• Ability to multi-task.


• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.


• Ability to adapt to technological changes and apply new knowledge to responsibilities.


• Strong verbal and communication skills.


• Ability to deal effectively and tactfully with customers and the personnel of other departments.


• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.


• Ability to make good judgements to make appropriate on the spot decisions following standard policies.


• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.


• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.


• Basic understanding of operations in other departments, such as data processing.