Debit Card Representative

BankFirst Financial Services; Macon (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

BankFirst Financial Services in Mississippi is seeking a detail-oriented Debit Card Operations Specialist to support a broad range of card services. This role handles customer inquiries, processes card workflows for new accounts, and reviews applications while maintaining secure procedures.

Responsibilities include issuing and reissuing cards, monitoring fraud alerts, handling disputes, and ensuring accurate ledger entries.

Qualifications

• Strong verbal and written communication is essential.
• Ability to multitask while maintaining accuracy and efficiency.
• Detail-oriented with strong organizational skills and problem-solving ability.
• Adaptability to new technology and procedures in banking.

Responsibilities

• Handle debit card inquiries from customers and other departments.
• Process debit card workflows for new accounts and maintenance (limits, travel settings, review applications).
• Order and reissue debit cards; review fraud alerts; process stop payments when needed.
• Monitor debit card disputes, issue provisional/final credits as required.
• Process compromised card files; issue replacements as needed.
• Balance multiple GL accounts and department spreadsheets; cross-train peers.
• Assist with onboarding and password resets for debit card systems.
• Order Instant Issue inventory and troubleshoot related machines.
• Assist with daily ATM monitoring and report generation.
• Research and enter General Ledger data as required.

Skills

Strong verbal and communication skills

Ability to multi-task

Highly organized

Attention to detail

Problem solving

Adapt to technological changes

Typing accurately

Education

Basic computer literacy

Tools

Debit card systems

GL accounts and spreadsheets

Job description

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

DUTIES OF POSITION:

• Handle debit card telephone inquiries from customers and the personnel of other departments.
• Complete debit card workflows for new accounts and maintenance including but not limited to:
  
  • Daily limit changes
  • Setting cards for travel
  • Review all new card applications.
• Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.
• Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.
• Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)
• Work within and balance multiple GL accounts and spreadsheets used by the department.
• Cross train fellow employees when necessary.
• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.
• Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.
• Assist with daily ATM machine monitoring.
• Monitor and work with various debit card reports.
• Process Expedited debit cards and process entries [as the need arises].
• Research and key General Ledger entries as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
• Ability to type accurately.
• Ability to multi-task.
• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Strong verbal and communication skills.
• Ability to deal effectively and tactfully with customers and the personnel of other departments.
• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
• Ability to make good judgements to make appropriate on the spot decisions following standard policies.
• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.
• Basic understanding of operations in other departments, such as data processing.