Debit Card Operations Specialist II - Mississippi

Colonial Group; Mississippi; On-site; USD 40,000 - 56,000; Full time

Job summary

Colonial Group is seeking a Debit Card Operations Specialist II to support and advise colleagues on best practices in the Debit Card division of Alternative Delivery Services. The role involves daily duties, providing needed support, and ensuring smooth business operations.

The candidate will handle disputes, card issuance, updates, and maintenance, while monitoring fraud trends and contributing to project work during mergers or acquisitions.

Qualifications

• High school diploma or equivalent required.
• Two to five years of job-related experience preferred.
• Prior debit card experience is required.
• Strong communication, analytical, and multitasking skills.
• Proficiency with Microsoft Excel and Word required.

Responsibilities

• Processes Reg E disputes, ledger entries, and audit requests.
• Identifies emerging fraud trends and reports to management.
• Maintains knowledge of debit card policies, procedures, and regulatory documentation.
• Handles debit card order processing and maintenance for banking centers.
• Processes instant issue and rush delivery orders.

Skills

Communication skills

Analytical skills

Excel

Word

Debit card experience

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Associate or Business degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

SUMMARY

The Debit Card Operations Specialist II is responsible for supporting and advising fellow coworkers on best practices for the Debit Card area of Alternative Delivery Services. Actively participates in daily duties. Performs needed support and backup for daily responsibilities to keep business running smoothly.

SPECIFIC JOB DUTIES

• Processes all Reg E disputes, research, general ledger entries, Reg E Log data entries, and audit requests
• Identifies any emerging fraud trends and reports to management for mitigating efforts
• Well-versed in debit card policies, procedures, and systems as well as documentation required by government regulations.
• Processes debit card orders and maintenance requests for banking centers
• Processes instant issue orders and rush delivery orders
• Processes debit card updates for consumer and commercial clients by verifying the accuracy of the documents submitted and entering the updates on electronic banking system.
• Monitors rejected card orders through system generated reports
• Processes debit card support tickets and performs transaction research
• Handles compromised card reports, correspondence related to various compromises, and reissuance of compromised debit cards
• Knowledge of federal consumer protection laws and regulations such as:
  o Reg E
  o Reg CC
• Performs other duties as delegated by Manager
• Monitors fraud events reported
• Participates in debit card responsibilities during Merger/Acquisition projects

• Reconciles ATM Totals and ATM Clearing (reports)
• Processes ATM maintenance requests and assists with third-party support

JOB REQUIREMENTS

• High school diploma or equivalent
• Associate or Business degree preferred or equivalent experience
• Two to five years of job-related experience
• Good interpersonal, oral and written communication, and analytical skills
• Strong software application (Microsoft Excel and Word) skills
• Excellent multi-tasking and organizational skills
• Prior debit card experience required