Debit Card Operations Specialist II - LA, MS or TX

Business First Bank; Texas; On-site; USD 52,000 - 70,000; Full time

Job summary

Business First Bank is seeking a Debit Card Operations Specialist II to support and advise colleagues on debit card processes within Alternative Delivery Services. You will handle disputes, card orders, updates, and fraud monitoring to keep daily operations running smoothly.

The role requires knowledge of Reg E and Reg CC, strong Excel/Word skills, and the ability to manage multiple tasks, including issuing cards, reconciling ATM totals, and assisting during merger/acquisition projects.

Qualifications

• Experience in debit card operations or related financial services.
• Knowledge of Reg E and Reg CC regulations.
• Strong documentation and research skills.

Responsibilities

• Process Reg E disputes, research, ledgers and audit requests.
• Identify emerging fraud trends and report to management.
• Maintain in-depth knowledge of debit card policies, procedures and systems.
• Process debit card orders and maintenance requests for banking centers.
• Process instant issue and rush delivery orders.
• Update debit card records by verifying documents and entering updates.
• Monitor rejected card orders via system reports.
• Handle debit card support tickets and transaction research.
• Manage compromised card reports and reissuance.
• Support Merger/Acquisition projects regarding debit card operations.
• Reconcile ATM totals and ATM clearing reports.
• Assist with ATM maintenance requests and third-party support.

Skills

Interpersonal skills

Oral and written communication

Analytical skills

Multi-tasking

Education

Associate or Business degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

SUMMARY

The Debit Card Operations Specialist II is responsible for supporting and advising fellow coworkers on best practices for the Debit Card area of Alternative Delivery Services. Actively participates in daily duties. Performs needed support and backup for daily responsibilities to keep business running smoothly.

SPECIFIC JOB DUTIES

• Processes all Reg E disputes, research, general ledger entries, Reg E Log data entries, and audit requests


• Identifies any emerging fraud trends and reports to management for mitigating efforts


• Well-versed in debit card policies, procedures, and systems as well as documentation required by government regulations.


• Processes debit card orders and maintenance requests for banking centers


• Processes instant issue orders and rush delivery orders


• Processes debit card updates for consumer and commercial clients by verifying the accuracy of the documents submitted and entering the updates on electronic banking system.


• Monitors rejected card orders through system generated reports


• Processes debit card support tickets and performs transaction research


• Handles compromised card reports, correspondence related to various compromises, and reissuance of compromised debit cards


• Knowledge of federal consumer protection laws and regulations such as:
  o Reg E
  o Reg CC


• Performs other duties as delegated by Manager


• Monitors fraud events reported


• Participates in debit card responsibilities during Merger/Acquisition projects

• Reconciles ATM Totals and ATM Clearing (reports)


• Processes ATM maintenance requests and assists with third-party support

JOB REQUIREMENTS

• High school diploma or equivalent


• Associate or Business degree preferred or equivalent experience


• Two to five years of job-related experience


• Good interpersonal, oral and written communication, and analytical skills


• Strong software application (Microsoft Excel and Word) skills


• Excellent multi-tasking and organizational skills


• Prior debit card experience required