Debit Card Operations Specialist II

First Interstate Bank; Billings (MT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous PTO (Paid Time Off)

Child Care Assistance Program

Exercise reimbursement

Job summary

First Interstate Bank at its Great West Center in Billings, MT seeks a Debit Card Program Associate II to provide back-office deposit support for branches, handling debit card accounts, disputes, and transaction research with accuracy and courtesy.

The role supports knowledge development, updates department procedures, monitors workloads, and helps meet service level commitments while performing daily input and review tasks and contributing to department initiatives.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 1-3 years related experience or equivalent combination of education and experience.

Responsibilities

• Delivers superior service and support for all deposit operations services, both internal and external.
• Reviews to ensure required documentation is in compliance.
• Processes daily items including cardholder risk identification system reports (CRIS) for fraud monitoring, adjustments, debit card disputes, settlement and ATM error resolution, maintenance, card controls, and ATM alert monitoring.
• Reviews and processes intermediate business analytics control reports; coordinates with project teams to ensure reporting meets requirements.
• Provides superior customer service and support to branches via phone, email, and Skype.
• Reviews and monitors ATM alert notifications.
• Performs general ledger reconciliations.
• Performs research and adjustments from branches and client inquiries regarding disputes, card transactions, and ATMs.
• Sets up business and consumer online banking accounts in OFLOW, orders ATM and Debit Cards, and maintains rates within application.
• Performs critical backup tasks for Debit Card Services and ATM Operations.
• Produces high volume of work in a fast-paced, team environment, meeting deadlines with attention to detail.
• Partners with team members in process improvement for department initiatives.
• Coaches and influences development of team members on tasks for the Debit Card Services processes.

Education

High School Diploma or GED

Associate's Degree preferred

1-3 years related experience

Job description

First Interstate Bank at its Great West Center in Billings, MT seeks a Debit Card Program Associate II to provide back-office deposit support for branches, handling debit card accounts, disputes, and transaction research with accuracy and courtesy.

The role supports knowledge development, updates department procedures, monitors workloads, and helps meet service level commitments while performing daily input and review tasks and contributing to department initiatives.