Debit Card Dispute Specialist (Reg E & Zelle)

First American Bank; Proviso Township (IL); Remote; USD 25,000 - 36,000; Full time

Job summary

First American Bank in Illinois seeks a Debit Card Dispute Specialist to investigate and resolve debit card and Zelle disputes, ensuring Regulation E compliance and accurate processing of chargebacks and unposted cardholder items.

The role also covers preparing MCB reports, monthly status summaries, and monitoring data breach alerts while collaborating with internal partners. Typical hours are 8:00 a.m. – 5:00 p.m., Monday through Friday.

Qualifications

• High school diploma or equivalent.
• Minimum one year of experience in banking or bank-related field.
• Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
• Must be professional, with strong written and verbal communication with internal and external contacts.
• Proficiency with Microsoft 365 applications for documents, procedures, and reporting.

Responsibilities

• Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance.
• Review reports for chargeback statuses and research unposted cardholder items.
• Process Zelle dispute claims in accordance with policies and regulatory requirements.
• Prepare MasterCard Billing Reports (MCB).
• Prepare end-of-month status reports.
• Monitor Account Data Compromise alerts and reissue warmth on reissued cards as needed.
• Conduct general research tasks related to debit card operations.
• Complete additional assignments/projects as designated by management.

Skills

Attention to detail

Verbal & written comms

Regulation E knowledge

Microsoft 365

Education

High school diploma or equivalent

Job description

First American Bank in Illinois seeks a Debit Card Dispute Specialist to investigate and resolve debit card and Zelle disputes, ensuring Regulation E compliance and accurate processing of chargebacks and unposted cardholder items.

The role also covers preparing MCB reports, monthly status summaries, and monitoring data breach alerts while collaborating with internal partners. Typical hours are 8:00 a.m. – 5:00 p.m., Monday through Friday.