Debit Card Dispute Analyst for Reg E & Zelle

RemoteFetch; Kenosha (WI); Remote; USD 25,000 - 33,000; Part time

Job summary

First American Bank is hiring a Debit Card Dispute Specialist. The role investigates and resolves debit card disputes, monitors chargebacks and unposted items, and ensures compliance with Regulation E. The position also handles Zelle dispute claims and related reporting.

The successful candidate will perform research tasks in debit card operations, prepare reports, and assist with special projects as directed by management.

Qualifications

• High school diploma or equivalent.
• Minimum one year of experience in banking or a bank-related field.
• Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
• Professional communication with internal/external contacts.
• Strong written communication skills and professional spelling/grammar.

Responsibilities

• Investigate and resolve debit card disputes while ensuring Regulation E compliance.
• Review reports for chargeback statuses and research unposted cardholder items.
• Process Zelle dispute claims according to policies and regulatory requirements.
• Prepare MasterCard Billing Reports (MCB).
• Prepare end-of-the-month status reports.
• Monitor Account Data Compromise alerts and reissue cards as needed.
• Perform general research tasks related to debit card operations.
• Complete additional assignments from management.

Skills

Communication skills

Professional demeanor

Microsoft 365

Written communication

Adaptability

Education

High school diploma or equivalent

Job description

First American Bank is hiring a Debit Card Dispute Specialist. The role investigates and resolves debit card disputes, monitors chargebacks and unposted items, and ensures compliance with Regulation E. The position also handles Zelle dispute claims and related reporting.

The successful candidate will perform research tasks in debit card operations, prepare reports, and assist with special projects as directed by management.