Debit Card Disputes Analyst (Reg E, Zelle)

First American Bank; Proviso Township (IL); On-site; USD 28,000 - 34,000; Part time

Job summary

First American Bank in Illinois is seeking a Debit Card Dispute Specialist to investigate debit card and Zelle disputes while ensuring Regulation E compliance and accurate chargeback statuses. The role includes monitoring reports and researching debit card operations.

The position requires a high school diploma and at least one year in banking, with strong communication skills to interact with customers and colleagues while upholding professional standards.

Qualifications

• HS diploma required and 1 year banking experience.
• Experience in debit/credit card operations preferred.
• Strong written and verbal communication skills.
• Professional demeanor and customer service standards.
• Willingness to travel occasionally.

Responsibilities

• Investigate and resolve debit card disputes with Regulation E compliance.
• Review chargeback statuses and research unposted cardholder items.
• Process Zelle dispute claims according to policies.
• Prepare MasterCard Billing Reports.
• Prepare end-of-month status reports.
• Monitor Account Data Compromise alerts and reissue warm cards as needed.
• Perform general research tasks and additional assignments.

Skills

Regulation E compliance

Professional communication

Microsoft 365

Written communication

Banking operations

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank in Illinois is seeking a Debit Card Dispute Specialist to investigate debit card and Zelle disputes while ensuring Regulation E compliance and accurate chargeback statuses. The role includes monitoring reports and researching debit card operations.

The position requires a high school diploma and at least one year in banking, with strong communication skills to interact with customers and colleagues while upholding professional standards.