Entry-Level Credit Card & Money Lines Specialist

US Lawns; Burley (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank is seeking a Credit Card Representative to provide exceptional customer service, respond to emails and calls, and manage Credit Card and Money Line services in line with bank procedures.

You will set up new accounts, process payments, and maintain accurate records while ensuring compliance with state and federal regulations. Strong communication and organizational skills are essential.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet is required.
• Previous banking experience preferred.
• Ability to maintain confidentiality in all situations.
• Strong customer service skills and attention to detail.
• Well organized with good typing skills and proofreading abilities.
• Excellent verbal and written communication and professional telephone etiquette.

Responsibilities

• Process credit card functions and account maintenance.
• Answer customer questions about credit cards, balances, payments, and PIN resets.
• Accept and process credit card payments by mail or phone; input via branches.
• Ensure compliance with bank policies and state/federal regulations.
• Review delinquency reports and maintain up-to-date activity records.
• Follow up on delinquent accounts and arrange suitable payment plans.
• Present a positive company image and assist other area personnel as required.
• Maintain professional reputation and promote the bank in the community.
• Complete daily maintenance for Consumer and Business Money Lines and provide information to customers.

Skills

Customer service

Verbal and written communication

Telephone etiquette

Attention to detail

Organizational skills

Teamwork

Confidentiality

Typing skills

Proofreading skills

Internet navigation

Education

High school diploma or GED

Tools

Microsoft Office

Internet navigation

Job description

D.L. Evans Bank is seeking a Credit Card Representative to provide exceptional customer service, respond to emails and calls, and manage Credit Card and Money Line services in line with bank procedures.

You will set up new accounts, process payments, and maintain accurate records while ensuring compliance with state and federal regulations. Strong communication and organizational skills are essential.