Dealership Solutions Engineer — Hybrid & Travel-Heavy

BizzyCar, Inc.; Quincy (MA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan

Equity

Paid time off

Career growth

Training & development

Supportive culture

Job summary

BizzyCar, Inc. is seeking a founding Solutions & Implementation Engineer to own deployments at auto dealerships, from kickoff to go-live and hypercare.

You will configure the product to each dealership’s workflow, train staff, and ensure a smooth transition as we rollout cutting-edge AI-driven solutions. You’ll become a subject matter expert on a product line, collaborate with engineering, and shape playbooks for future deployments while maintaining strong customer relationships and delivering

Qualifications

• Hands-on integration & configuration experience — wired a product to external systems via APIs, webhooks, or config tools and validated end-to-end.
• Troubleshooting & log diagnosis — comfortable reproducing issues, reading logs, and isolating a config problem from a product bug
• Experience delivering customer training or enablement, ideally to non-technical audiences
• Implementation project management — run a kickoff-to-go-live timeline and owned stakeholders
• Comfort validating and verifying data across systems (e.g., confirming records, statuses, or availability sync correctly)

Responsibilities

• Own dealer implementations end-to-end — from kickoff through go-live and early hypercare
• Configure solutions to each rooftop: translate a dealer's actual service-drive workflow and tech stack into product configuration through structured discovery and engineering team collaboration
• Validate that customer, availability, recall, and RO data flow correctly across systems before go-live
• Train non-technical dealership staff to full adoption, and manage the change along the way
• Run the implementation like a project — own the timeline, the stakeholders, and the go-live date
• Troubleshoot live: reproduce issues, read logs, tell a configuration problem from a product bug, and write clean repro steps
• Know what to fix yourself versus what to escalated, and package escalations cleanly for engineering
• Write the runbooks and SOPs that let this be repeatable — for the next dealer, and for the support team that eventually takes over steady-state
• Be the feedback loop — route what you learn on-site back to product, reliably and specifically

Skills

Hands-on integration & configuration

Troubleshooting & log diagnosis

Customer training / enablement

Implementation project management

Data validation across systems

Tools

CDK

Reynolds

Tekion

Xtime

myKaarma

Job description

BizzyCar, Inc. is seeking a founding Solutions & Implementation Engineer to own deployments at auto dealerships, from kickoff to go-live and hypercare.

You will configure the product to each dealership’s workflow, train staff, and ensure a smooth transition as we rollout cutting-edge AI-driven solutions. You’ll become a subject matter expert on a product line, collaborate with engineering, and shape playbooks for future deployments while maintaining strong customer relationships and delivering