Dealership Service Manager Assistant

Pdx Motors Llc; Portland (OR); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Job summary

PDX Motors LLC in Portland, OR is seeking a motivated and detail-oriented Dealership Service Manager Assistant to support the Service Manager and elevate the customer experience. Join a fast-paced automotive environment and help keep service operations running smoothly.

The role focuses on coordinating appointments, managing inquiries, and ensuring timely repairs while maintaining accurate records in the DMS. Prior dealership service experience and solid communication skills are valued.

Qualifications

• Experience in a dealership or service department is preferred.
• Familiarity with dealership management systems (DMS) such as CDK or Reynolds & Reynolds.
• Strong organizational and multitasking abilities in a high-volume environment.
• Excellent written and verbal customer service skills.

Responsibilities

• Assist the Service Manager in daily service department operations.
• Coordinate vehicle service appointments, repair orders, and technician workflow.
• Communicate service status, estimates, and updates to customers.
• Support service advisors in handling inquiries and concerns.
• Monitor parts inventory and coordinate with parts to ensure timely repairs.
• Maintain service records and reporting using the dealership management software (DMS).
• Help ensure service department compliance with dealership standards and manufacturer guidelines.

Skills

Organizational skills

Multitasking

Customer service

Communication skills

Team collaboration

Automotive knowledge

Tools

CDK / Reynolds & Reynolds

Job description

Benefits:

Paid time off

About the Role:

PDX Motors LLC is looking for a motivated and detail-oriented Dealership Service Manager Assistant to join our team in Portland, OR! This is an exciting opportunity to work at the heart of our service operations, supporting the Service Manager and helping deliver an exceptional customer experience. If you thrive in a fast-paced automotive environment and love keeping things running smoothly, we want to hear from you!

Responsibilities:

• Assist the Service Manager in overseeing daily service department operations
• Coordinate vehicle service appointments, repair orders, and technician workflow
• Communicate with customers regarding service status, estimates, and vehicle updates
• Support service advisors in managing customer inquiries and resolving concerns
• Monitor parts inventory and coordinate with the parts department to ensure timely repairs
• Maintain accurate service records, documentation, and reporting using dealership management software (DMS)
• Help ensure service department compliance with dealership standards and manufacturer guidelines

Requirements:

• Prior experience in an automotive dealership or service department preferred
• Familiarity with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar
• Strong organizational and multitasking skills in a high-volume environment
• Excellent customer service and communication skills, both written and verbal
• Ability to work collaboratively with service advisors, technicians, and management
• Basic understanding of automotive repair processes and service operations
• Valid driver's license with a clean driving record

About Us:

PDX Motors LLC is a trusted automotive dealership proudly serving the Portland, OR community with quality vehicles and top-tier service. Our customers keep coming back because of our commitment to transparency, reliability, and a personalized experience. We foster a team-oriented workplace where employees are valued, supported, and given the tools they need to grow their careers in the automotive industry.