Dealership Service Appointment Coordinator - Salem Hyundai

Key Auto Group; Salem (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Key Auto Group is seeking a Dealership Service Appointment Coordinator for Salem Hyundai in Salem, NH. The role involves answering calls, scheduling service appointments, and guiding customers to the right dealership resources.

You will respond quickly to inquiries via email, phone, and live chat, present financing options, and follow up on leads and no-shows. A team-oriented mindset and willingness to improve are essential.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with a collaborative attitude and eagerness to improve.

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-shows.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.

Skills

Customer service

Team player

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dealership Service Appointment Coordinator - Salem Hyundai

General Admin Salem, NH, US

2 days ago Requisition ID: 6212

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-shows.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with a collaborative attitude and eagerness to improve