Guest Service Coordinator

Headquarter Hyundai; Sanford (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Collaborative team atmosphere

Comprehensive Medical/Dental/Vision Insurance

Paid Vacation Time after one year

Access to 401(K) with matching contributions

Job summary

Headquarter Hyundai is seeking an Automotive Guest Service Coordinator in Sanford, Florida. This role is crucial for engaging with service leads from various channels. Ideal candidates will showcase excellent customer service, strong organizational skills, and the ability to work a flexible schedule, including evenings and weekends.

The position offers a dynamic environment with opportunities for personal growth, alongside comprehensive benefits such as medical, dental, vision insurance, and a 401(K) plan with matching contributions.

Qualifications

• Ability to adhere to the company’s dress code policy.
• Collaborate effectively with team members.
• Availability to work flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Cultivate and maintain relationships with previous customers.
• Monitor and engage with potential leads.
• Master and adhere to call and email scripts.
• Schedule, confirm, and follow through on appointments.
• Conduct surveys with customers.
• Be prepared to address customer inquiries.
• Utilize CRM software to document all interactions.

Skills

Excellent customer service and communication skills

Strong multi-tasking and organizational skills

Basic computer proficiency and phone skills

Job description

Automotive Guest Service Coordinator

Guest Service Coordinators at Headquarter Hyundai play a vital role in engaging with service leads generated through various online marketing campaigns, the dealer website, and incoming calls. This dynamic and fast‑paced environment offers a wide range of opportunities for personal growth and professional development.

Job Benefits:

• Collaborative team atmosphere
• Comprehensive Medical/Dental/Vision Insurance coverage
• Paid Vacation Time after one year of service
• Access to 401(K) with matching contributions

Responsibilities (include but are not limited to):

• Cultivate and maintain relationships with previous customers
• Monitor and engage with potential leads
• Master and adhere to call and email scripts
• Schedule, confirm, and follow through on appointments
• Conduct surveys with customers
• Be prepared to address any customer inquiries
• Utilize CRM software to document all interactions with customers
• Collaborate effectively with management and the service team
• Other tasks as assigned

Requirements:

• Adhere to the company’s dress code policy
• Demonstrate excellent customer service and communication skills
• While a Business Development Center background is not required, it is preferred
• Showcase strong multi‑tasking and organizational skills
• Possess basic computer proficiency and phone skills
• Collaborate effectively with team members
• Availability to work flexible work schedule, including evenings, weekends, and holidays is required

We are an Equal Opportunity Employer and a Drug & Tobacco‑Free Workplace. All applicants must be able to demonstrate the ability to pass pre‑employment testing to include background checks, MVR, and drug screen.