Dealership Office Assistant — Customer Care & Admin

Nelson Family Auto; Burlington (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Generous pay plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Sick leave

Holidays

Career advancement opportunities

Job summary

Honda of Burlington, part of the Nelson Family Automotive Group, has an immediate opening for an experienced Office Assistant. We are seeking a top performer with a proven success record in a dealership setting and stable work history.

A successful candidate must possess talent, drive, energy, character and a positive attitude. As a family-owned and operated business, we believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the

Qualifications

• Strong attention to detail.
• Excellent follow-through and communication skills.
• Prefer 1 or more years of experience in an auto dealership; we will train the right candidate.
• Automation experience a plus.
• Previous experience working in a busy office environment preferred.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Responsibilities

• Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
• Maintain a professional, calm manner when negotiating with difficult or upset customers.
• Maintain a high level of confidentiality.
• Open and accurately record incoming titles and/or invoices, according to established procedures.
• Troubleshooting and problem resolution.
• Contribute to and encourage others to demonstrate a team focused, values based, service culture throughout the company.
• Contribute to effective operations by providing support where and when as needed on sale/customer promotion dates.
• Perform other duties as assigned or requested.

Skills

Attention to detail

Communication skills

Auto dealership experience

Office experience

Team orientation

Job description

Honda of Burlington, part of the Nelson Family Automotive Group, has an immediate opening for an experienced Office Assistant. We are seeking a top performer with a proven success record in a dealership setting and stable work history.

A successful candidate must possess talent, drive, energy, character and a positive attitude. As a family-owned and operated business, we believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the