Dealership Account Specialist

Lithia-Home-Office; Medford (OR); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

PTO: 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Dealership Account Specialist to support dealership operations with a blend of administrative, accounting, and customer service duties. You will activate, process, and cancel service product contracts, manage inquiries, and perform month-end accounting tasks from a remote setting aligned with PST hours.

The role emphasizes accuracy, compliance, and proactive collaboration with stores, providers, and internal teams.

Qualifications

• 2+ years of experience in accounting, dealership accounting administration, contract processing.
• Working knowledge of reconciliations, general ledger processing, Accounts Payable, and Accounts Receivable functions.
• Experience managing high-volume transactions while maintaining accuracy.
• Proficiency with Microsoft Excel, Outlook, and business systems.
• Experience reviewing contracts, financial documents, and customer records for accuracy.
• Dealership accounting, F&I, service contract, warranty, or ServiceNow experience preferred.

Responsibilities

• Activate, process, and cancel vehicle service product contracts.
• Support dealerships and internal partners by providing timely customer service and issue resolution.
• Manage ServiceNow inquiries and phone support while meeting established service level agreements.
• Complete accounting and reconciliation activities, including product statements, bank reconciliations, GL processing, and month-end tasks.
• Review cancellation packets and claims for accuracy and compliance.
• Help with product provider submissions and reporting requirements.
• Support cross-training efforts, provide backup coverage, and help develop junior team members.
• Participate in department projects and continuous improvement initiatives.

Skills

Accounting

Reconciliations

General ledger

Accounts Payable

Accounts Receivable

Excel

Outlook

ServiceNow

Education

High School diploma or equivalent

Tools

ServiceNow

Microsoft Excel

Outlook

Job description

Dealership:L0105 Lithia Home OfficeLithia & Driveway | Dealership Account SpecialistAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.We're looking for a detail-oriented and customer-focused Dealership Account Specialist to join our Dealer Mechanical Services team. In this role, you'll play an important part in supporting dealership operations through a combination of administrative, accounting, and customer service responsibilities.You'll collaborate with stores, product providers, and internal teams to ensure processes run smoothly while helping maintain accuracy, compliance, and exceptional service.Location: Remote (PST work hours)Target Hiring Range: $21.00-23.00/hrWhat You'll DoActivate, process, and cancel vehicle service product contracts.Support dealerships and internal partners by providing timely customer service and issue resolution.Manage ServiceNow inquiries and phone support while meeting established service level agreements.Complete accounting and reconciliation activities, including product statements, bank reconciliations, GL processing, and month-end tasks.Review cancellation packets and claims for accuracy and compliance.Help with product provider submissions and reporting requirements.Support cross-training efforts, provide backup coverage, and help develop junior team members.Participate in department projects and continuous improvement initiatives.What You'll Bring2+ years of experience in accounting, dealership accounting administration, contract processingWorking knowledge of reconciliations, general ledger processing, Accounts Payable, and Accounts Receivable functions.Experience managing high-volume transactions while maintaining accuracy and meeting deadlines.Proficiency with Microsoft Excel, Outlook, and business systems.Independently research and resolve customer, accounting, or operational issues.Experience reviewing contracts, financial documents, and customer records for accuracy.Dealership accounting, F&I, service contract, warranty, or ServiceNow experience preferred.Total RewardsAt Lithia & Driveway, we believe in pay transparency. The full compensation range for this position is $19.25–$28.85/hr, reflecting the earning potential and growth opportunities available within the role. Actual compensation will be determined based on factors such as experience, skills, job-related knowledge, and geographic location. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.