Dealer Tech Training & Enablement Lead

Segway; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Segway Inc. is seeking a Dealer Support Specialist to develop and deliver technical training programs across the U.S.

dealer network, serving as the primary field resource for dealer education, onboarding, product recovery support, and technical communications. The role partners with Sales, Service, Product, and Engineering to improve dealer readiness, create training materials, and promote adoption of dealer platforms.

Qualifications

• Bachelor's degree in preferred fields or equivalent work experience in technical training, field service, technical support, dealer development or related operations.
• 3+ years of relevant experience in technical training, field service, technical support, dealer development, powersports service, automotive service, or related technical operations.
• Experience developing and delivering instructor-led and virtual technical training programs.
• Strong understanding of diagnostic procedures, mechanical and electrical systems, troubleshooting methodologies, and repair processes.
• Experience creating technical documentation, service manuals, training guides, and instructional materials.
• Excellent presentation, facilitation, and public speaking skills.
• Ability to simplify complex technical concepts for diverse audiences.
• Experience supporting dealer networks, distributors, or service organizations is preferred.
• Working knowledge of LMS, knowledge management platforms, and Microsoft Office.
• Strong communication, relationship-building, and organizational skills.
• Ability to travel 30-50% for dealer visits, trainings, and onsite support.
• Valid driver's license with acceptable driving record.
• Strategic thinker with ownership and execution capability.
• Experience working in a multinational company within an international team is a plus.
• Bilingual in English and Spanish is required; Mandarin is a plus.

Responsibilities

• Conduct onsite visits to Segway dealers to assess product quality concerns and support technical issue resolution.
• Provide remote and onsite product recovery support for escalated technical issues with coordination across teams.
• Lead virtual and in-person technical training programs for new dealers, expansions, and existing personnel.
• Evaluate dealer technical competency and identify opportunities for education and performance improvement.
• Promote adoption of dealer support platforms to improve dealer self-sufficiency.
• Develop and deliver technical product training for internal employees to improve cross-functional support.
• Develop, coordinate, and present technical content for the Dealer Weekly Newsletter.
• Create, maintain, and improve training materials, service guides, and instructional resources.
• Translate complex technical concepts into clear training materials for broad audiences.
• Collaborate with Sales, Product Management, Engineering, Quality, Marketing, and Service teams to discuss field observations and improvements.
• Analyze recurring dealer support trends and recommend improvements to training and documentation.
• Support product launches by preparing training materials and conducting launch training.
• Maintain accurate records of training activities and dealer participation.
• Travel extensively throughout the United States to support dealer training and events.

Job description

Segway Inc. is seeking a Dealer Support Specialist to develop and deliver technical training programs across the U.S.

dealer network, serving as the primary field resource for dealer education, onboarding, product recovery support, and technical communications. The role partners with Sales, Service, Product, and Engineering to improve dealer readiness, create training materials, and promote adoption of dealer platforms.