Dealer Relations Manager

S&P Global Mobility; Lansing (MI); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Retirement plan

Incentive opportunities

Job summary

Mobility Global seeks a Dealer Relations Manager to build high-level dealer partnerships and drive adoption of the company product across the territory. You will train dealerships, implement launches and coordinate with executives to achieve measurable results.

The role requires 25% travel regionally and nationally, a Bachelor’s degree in a related field, and strong CRM expertise. Detroit, MI is the ideal location with a competitive compensation package.

Qualifications

• Bachelor's degree in Business, Management or Marketing.
• 3-5 years in sales, marketing or customer service in luxury auto retail.
• Proficient with CRM tools and technology.

Responsibilities

• Develop and maintain relationships with dealers across the territory.
• Launch planning, product implementation, and ongoing dealer training.
• Serve as first point of contact for dealer issues and escalation.
• Collaborate with regional team and management to ensure value delivery.

Skills

CRM tools

Communication skills

Travel readiness

Relationship building

Negotiation

Education

Bachelor's degree in Business/Management/Marketing

Tools

CRM software

Job description

Dealer Relations Manager

Why Mobility Global? At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experience. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights.

What You'll Do:

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.

You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships. Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.

Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealershipsExecute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional teamServe as first point of contact for our handling dealerships issues and follows up on those that have been escalatedBring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional teamEnsure that product changes, new features and releases are communicated and implemented in a timely manner to their accountsThis position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer RelationsResponsible for the retention of 20+ accounts.

What We're Looking For:

Ideal location - Detroit, MIBachelor’s degree in Business, Management, Marketing or a related field3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environmentSignificant experience working with CRM tools and are at ease with technologyThink quickly on your feet and handle ambiguityCommunicate well both orally and in writing and demonstrate business and financial acumen in your daily workKnow how to establish rapport and develop meaningful relationships with your clientsNegotiate effectively, finding the win-win solution to problemsProactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational wayAbility to perform as part of a larger team and work independently to schedule and prioritize your workRegularly assess your own performance and adapt your work to achieve better resultsYou must believe in what you do and feel a vested interest the company’s successThis role requires 25% travel within the region and nationally as neededA valid driver’s license with no restrictions is required to perform the job.

Compensation

The anticipated annual base salary range for this position is $100,000-105,000 base plus variable Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional Mobility Global benefits.

What’s In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.