Dealer Support Lead - South Division

Graceland-Management-Services,-LL; Cunningham (KY); On-site; USD 50,000 - 95,000; Full time

Job summary

Graceland Management Services, LLC is seeking a Sales Support Manager to deliver exceptional service to Graceland Dealers and Regional Sales Managers. You will provide timely support, oversee day-to-day division activities, and facilitate cross-team communication with the Support Team and dealers.

The role focuses on process creation, evaluation, optimization, and issue resolution, with responsibilities to develop Sales Support personnel and ensure smooth sales operations in a dynamic

Qualifications

• Excellent computer skills.
• Availability to work an average minimum of 40 hours per week.
• Well organized and responsible.
• Aptitude in problem solving and teaching.
• Excellent interpersonal, verbal, and written communication skills.
• Team player with a high level of dedication.
• Bachelor’s Degree in a Sales or Management related field preferred.
• Management Experience a plus.
• Excellent time management and prioritization skills.
• Occasional travel required.
• Ability to adapt to a rapidly changing environment.
• Excellent decision making capabilities.
• Thorough research skills and attention to detail.
• An understanding of sales principles and customer service practices.
• Ability to effectively present information in one-on-one and small group situations.
• Embraces and promotes Graceland Values.

Responsibilities

• Delivering excellent and always professional service to Graceland Dealers and Regional Sales Managers
• Providing timely and accurate support
• Overseeing the day to day activities for a specific Division of Graceland
• Facilitating communication with Support Team and Regional Sales Managers, as well as Dealers
• Supporting all aspects of the sales process
• Process creation, evaluation, optimization, and implementation.
• Identifying and resolving issues.
• Assisting with the professional development of Sales Support personnel.

Skills

Customer service

Sales support

Communication

Team coordination

Problem solving

Time management

Adaptability

Interpersonal skills

Technology literacy

Education

Bachelor’s Degree in Sales or Management related field

Job description

Description

Graceland Management Services, LLC is currently in search of a Sales Support Manager. The

primary responsibilities for this position include:

• Delivering excellent and always professional service to Graceland Dealers and Regional Sales Managers
• Providing timely and accurate support
• Overseeing the day to day activities for a specific Division of Graceland
• Facilitating communication with Support Team and Regional Sales Managers, as well as Dealers
• Supporting all aspects of the sales process

The Sales Support Manager is responsible for process creation, evaluation, optimization, and implementation. Identifying and resolving issues will be key activities. This individual will be responsible for assisting with the professional development of Sales Support personnel. Other duties may be assigned by management as required.

Requirements

• Excellent computer skills
• Availability to work an average minimum of 40 hours per week
• Well organized and responsible
• Aptitude in problem solving and teaching
• Excellent interpersonal, verbal, and written communication skills
• Team player with a high level of dedication
• Bachelor’s Degree in a Sales or Management related field preferred
• Management Experience a plus
• Excellent time management and prioritization skills
• Occasional travel required
• Ability to adapt to a rapidly changing environment
• Excellent decision making capabilities
• Thorough research skills and attention to detail
• An understanding of sales principles and customer service practices
• Ability to effectively present information in one-on-one and small group situations
• Embraces and promotes Graceland Values