Business Operations Manager

Graceland Management Services LLC; Cunningham (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Graceland Portable Buildings is seeking an effective leader to join our team as Business Operations Manager. You will oversee internal operations across the division, coordinating dealer onboarding, underwriting-related activities, manufacturing, and delivery of customer orders to ensure quality and timeliness.

You will liaise between regional sales managers and the regional VP, work with plant managers, drivers, dealers, and customers, lead a team in sales support, dispatch, and customer

Qualifications

• 2 years in a leadership or managerial role.
• Strong leadership and management skills.
• Ability to collaborate with multifunctional teams (sales, operations, logistics).
• Excellent written, verbal, and interpersonal communication.

Responsibilities

• Dealer Management: onboarding, training, and ongoing dealer engagement.
• Customer Order Management: overseeing underwriting, manufacturing, and delivery to ensure quality and on-time delivery.
• Sales Support: assist regional sales managers and dealers to hit targets.
• Dispatch and Delivery: manage dispatch and coordination with plant managers and drivers.
• Customer Service: lead a team to provide outstanding service and promptly resolve issues.
• Internal Liaison: coordinate between regional sales, plant managers, and VP.
• Team Leadership: develop operations team with clear, communication-driven goals.
• Strategy and Reporting: collaborate with VP to improve operations and report KPIs.

Skills

Leadership

Customer relations

Communication

Team development

Strategic planning

Cross-functional collaboration

Training & onboarding

Problem solving

Travel readiness

Microsoft Office

Education

Bachelor's degree in Business or Business Management

Tools

Microsoft Office

Job description

Description

Graceland Portable Buildings is seeking an effective leader and communicator to join our team as a Business Operations Manager. In this role you will be the cornerstone of our internal operations and play a pivotal role in streamlining our internal operations across the division.

This position involves comprehensive management of both dealer and customer relations, encompassing everything from the onboarding and training of new dealers to the underwriting, manufacturing, and delivery of customer orders. You will act as a key liaison between the regional sales managers and the regional vice president, ensuring seamless internal coordination and fostering a positive working relationship with the field teams.

Your role will be crucial in collaborating with plant managers, drivers, dealers, and customers to achieve the company's goals. Leading a dedicated team comprising sales support, dispatching, and customer service, you will drive operational excellence and customer satisfaction.

Key Responsibilities

• Dealer Management: Oversee the onboarding, training, and support of new dealers. Ensure ongoing dealer engagement and satisfaction.
• Customer Order Management: Supervise the entire customer order process, including underwriting, manufacturing, and delivery. Ensure adherence to quality and time standards.
• Sales Support: Assist the regional sales managers and dealers in achieving sales targets.
• Provide necessary resources and training to the team.
• Dispatch and Delivery: Manage the dispatch team to ensure timely and efficient delivery of products. Coordinate with plant managers and drivers for smooth operations.
• Customer Service: Oversee the customer service team to provide exceptional service, handle customer inquiries, and resolve issues promptly and effectively.
• Internal Liaison: Act as a liaison between various internal stakeholders, including the regional sales managers, plant managers, and the regional vice president. Address and resolve internal issues effectively.
• Team Leadership: Lead and develop the internal operations team, setting clear communication-driven goals and expectations, and providing regular feedback and coaching.
• Strategy and Reporting: Work with the regional vice president to develop strategies for operational improvement. Provide regular reports on key performance metrics.

Minimum Knowledge, Skills, and Abilities

• 2 years in a leadership or managerial role.
• Strong leadership and management skills, with a successful track record of leading and developing teams.
• Willingness to serve our dealers with dedication and enthusiasm.
• Be able to collaborate with a multifunctional team from sales, operations, and logistics.
• Proven ability to make decisions and follow through on commitments while successfully managing multiple tasks of varying degrees of scope and complexity.
• Be able to work independently with minimal supervision.
• Advanced written, verbal, and interpersonal communication skills to effectively work with all levels of the organization, as well as customers and dealers.
• Proficient computer skills, including Microsoft Office suite.
• Ability to travel occasionally, typically on a quarterly basis.

Minimum Education, Licenses, Certifications, and Training

Bachelor's degree in Business or Business Management preferred. Continuous learning and growth, including participation in leadership training programs desired.