Strategic Dealer Success Consultant

Capital One; San Jose (CA); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One in San Jose is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers, aligning with the Capital One sales process and POD team to drive adoption of Navigator Platform and ROI conversations.

The role involves in-market dealership visits, educating stakeholders, and owning training, onboarding, and the customer enablement lifecycle, with travel up to 50% and opportunities to influence process improvements and customer outcomes.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship Management.

Responsibilities

• Strategic POD partnership to develop market strategies and unified sales goals.
• Own the customer adoption and retention lifecycle for Navigator Platform, including enablement and training.
• Travel up to 50% to engage with dealerships and strengthen relationships.

Skills

Process Management

Relationship Management

Education

Bachelor's Degree

Job description

Capital One in San Jose is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers, aligning with the Capital One sales process and POD team to drive adoption of Navigator Platform and ROI conversations.

The role involves in-market dealership visits, educating stakeholders, and owning training, onboarding, and the customer enablement lifecycle, with travel up to 50% and opportunities to influence process improvements and customer outcomes.