Dealer Success Leader & Coach - People & Training

Capital One National Association; Plano (TX); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One Auto in Plano, TX seeks a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers, train new hires, and drive performance. The role partners with regional leaders to align strategy with operational goals in a fast-paced sales environment.

The position requires 3+ years in staff management and training, with 5+ years preferred in auto finance, and a readiness to travel up to 50% as needed. This leadership role reports to regional leadership.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years experience in staff management and training.
• Bachelors Degree preferred.
• 5+ years of staff management and training experience.
• 3+ years of experience in the Auto Finance industry.

Responsibilities

• People Leadership and Performance Management: Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• Effectively communicate across the organization including Senior Leadership.
• Some travel may be required up to 50%.

Skills

Staff management

Training

Coaching

Leadership

Performance management

Education

High School Diploma or GED

Bachelors Degree (preferred)

Job description

Capital One Auto in Plano, TX seeks a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers, train new hires, and drive performance. The role partners with regional leaders to align strategy with operational goals in a fast-paced sales environment.

The position requires 3+ years in staff management and training, with 5+ years preferred in auto finance, and a readiness to travel up to 50% as needed. This leadership role reports to regional leadership.