Dealer Success Manager Coach

Capital One; Plano (TX); On-site; USD 138,000 - 158,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Paid time off

Job summary

Capital One Auto is seeking a Dealer Success Manager Coach who will train, coach and motivate a team of Dealer Success Managers, sharing winning best practices and improving processes within our Sales Organization while working with Outside Sales partners nationwide.

As a People Leader, you will directly supervise the team, drive performance, and ensure compliance with policy. Travel up to 50% may be required; Plano, TX salary ranges are provided and Capital One offers competitive benefits.

Qualifications

• High School Diploma, GED, or equivalent and 3+ years of staff management and training.
• Bachelor’s Degree preferred; 5+ years of staff management and training experience.
• 3+ years of experience in Auto Finance industry preferred.

Responsibilities

• Direct management and coaching of Dealer Success Managers.
• Oversee training programs and career development.
• Drive performance reviews and talent development.
• Ensure policy adherence and compliant actions.
• Collaborate with regional leaders to improve processes.
• Travel up to 50% may be required.

Skills

People leadership

Performance management

Coaching

Change leadership

Strategic thinking

Communication

Results orientation

Education

High school diploma or GED

Bachelor's degree

Job description

Dealer Success Manager Coach As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance. This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams. This cohesive partnership is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

Responsibilities

• People Leadership and Performance Management: Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
• Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• Effectively communicate across the organization including Senior Leadership.
• Some travel may be required up to 50%

Skills and Competencies

• People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth. Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams.
• Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.
• Talent Management: Strong instincts for identifying, acquiring, and retaining top talent. Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively.
• Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.
• Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Basic Qualifications

• High School Diploma, GED, or equivalent certification At least 3 years experience in staff management and training

Preferred Qualifications

• Bachelor’s Degree 5+ years of experience in staff management and training 3+ years of experience in the Auto Finance industry

Salary and Compensation

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $138,100 - $157,700 for Dealer Success Manager Coach Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Application Policy

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Employment Authorization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Equal Opportunity and Diversity Statement

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Corporate Overview

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.