Dealer Success Manager Coach

Capital One National Association; Plano (TX); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One Auto in Plano, TX seeks a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers, train new hires, and drive performance. The role partners with regional leaders to align strategy with operational goals in a fast-paced sales environment.

The position requires 3+ years in staff management and training, with 5+ years preferred in auto finance, and a readiness to travel up to 50% as needed. This leadership role reports to regional leadership.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years experience in staff management and training.
• Bachelors Degree preferred.
• 5+ years of staff management and training experience.
• 3+ years of experience in the Auto Finance industry.

Responsibilities

• People Leadership and Performance Management: Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• Effectively communicate across the organization including Senior Leadership.
• Some travel may be required up to 50%.

Skills

Staff management

Training

Coaching

Leadership

Performance management

Education

High School Diploma or GED

Bachelors Degree (preferred)

Job description

Dealer Success Manager Coach

As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance. This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams. This cohesive partnership is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

Responsibilities:

• People Leadership and Performance Management: Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development. Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• Effectively communicate across the organization including Senior Leadership.
• Some travel may be required up to 50%.

Skills and Competencies

• People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth. Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams.
• Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.
• Talent Management: Strong instincts for identifying, acquiring, and retaining top talent. Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively.
• Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.
• Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years experience in staff management and training

Preferred Qualifications:

• Bachelor’s Degree
• 5+ years of experience in staff management and training
• 3+ years of experience in the Auto Finance industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Plano, TX: $138,100 - $157,700 for Dealer Success Manager Coach

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).