Dealer Services Representative

Westlake Services, LLC; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K matching

Employee Stock Ownership Program

Job summary

Westlake Services, LLC, Home Office in Los Angeles, CA, is seeking a Dealer Service Representative to support loan origination by processing and preparing loan applications. This role requires meticulous attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

The position involves reviewing documents, data entry, document management, and collaboration with underwriters to ensure timely, compliant loan approvals.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in loan processing or mortgage lending.
• Strong knowledge of lending regulations and compliance.
• Detail-oriented with excellent communication and multitasking.

Responsibilities

• Review and verify loan documents for completeness and compliance.
• Enter and update loan data in the processing system.
• Collect and organize borrower documents (credit reports, tax returns, bank statements).
• Communicate with borrowers to request missing documents and clarify discrepancies.
• Ensure documentation complies with state and federal regulations.
• Collaborate with underwriters to resolve issues.
• Track loan status and maintain documentation of communications.
• Provide customer service and answer questions about the loan process.

Skills

Attention to detail

Communication skills

Multitasking

Team collaboration

Time management

MS Office proficiency

Education

High school diploma

Bachelor's degree preferred

Tools

Loan processing software

Microsoft Excel

Microsoft Word

Job description

Westlake Services, LLC | Home Office
Los Angeles, CA, USA

Description

POSITION SUMMARY:

The Dealer Service Representative is responsible for supporting loan origination by processing and preparing loan applications. This includes reviewing loan documentation, verifying applicant information, ensuring compliance with regulations, and facilitating the loan approval process. The ideal candidate should have strong attention to detail, excellent communication skills, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:

• Loan Application Review: Review and verify loan application documents for completeness, accuracy, and compliance with company policies and regulatory requirements.
• Data Entry: Enter and update loan application data into the company’s loan processing system.
• Document Management: Collect and organize borrower documentation such as credit reports, tax returns, bank statements, and other necessary materials.
• Communication with Borrowers: Communicate with borrowers and other parties to request missing or additional documents and clarify any discrepancies.
• Compliance and Regulations: Ensure all loan documentation is in compliance with state and federal regulations, as well as company policies.
• Collaboration with Underwriters: Work closely with underwriters to resolve any issues or additional requirements needed to approve the loan.
• Tracking and Follow-up: Track the status of loans in process, ensuring timely completion of all tasks and maintaining clear documentation of communications and actions.
• Quality Control: Review loan files to ensure accuracy and completeness before submission for final approval.
• Customer Service: Provide support to borrowers by answering questions related to the loan process and keeping them informed throughout the process.

Qualifications:

• Education: High school diploma or equivalent (Bachelor's degree in a related field preferred).
• Experience: Minimum of [2-3] years of experience in loan processing, mortgage lending, or a similar field preferred.
• Knowledge: Strong understanding of lending regulations and compliance requirements.
• Skills:
• Excellent attention to detail and organizational skills.
• Strong communication and customer service skills, both written and verbal.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficient in loan processing software and Microsoft Office Suite (Excel, Word, etc.).
• Ability to work collaboratively within a team environment and maintain a positive, professional attitude.
• Office-based or remote (depending on company policy).
• Occasional overtime may be required to meet deadlines or manage increased workload.

Physical Requirements:

• Ability to sit for extended periods and use office equipment such as computers, phones, and printers.

Compensation:

• $18.47 per hour.
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

What benefits do we offer?

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Acknowledgment

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.